"Gareth and the team were very clear and…"

Gareth and the team were very clear and patient as we discussed and asked a lot of questions! On the day, the team who came to our house were diligent and thorough, explaining the whole protocol of what was required. We are only a few days post treatment but we are looking forward to a bug free house. We especially appreciated the technical report afterwards to show the work carried out. Highly recommended company.

"Expert, helpful, efficient and excellent communication"

We contacted Cimexine as we thought we had an infestation of bedbugs. We received expert, friendly and clear advice and guidance on how to proceed

At the same time we sent the bugs we had found for analysis. On the day Cimexine received the samples they contacted us by return to confirm that they were not bedbugs but another species

Both Cat and Colin were extremely helpful and responsive to all our questions and their expertise and efficiency saved us a lot of expenditure and inconvenience

Thank you to the staff at Cimexine for being so helpful and professional at what was a very stressful time

"Two-tier Business Trick"

This company claims to be able to eliminate bedbugs, but in my experience, they did not deliver on their promise. I opted for their standard service, which involves using insecticide to treat the entire property as per their recommendation. However, three weeks after the initial treatment by their expert, I still had bedbugs. There was no communication from the company regarding follow-up treatments or further advice. It seems they focus on quick, cheaper options without ensuring effectiveness.

Another issue that left me feeling dissatisfied was the company's warranty practices. They offer two kinds of treatments: insecticide and heat, but the warranty is only provided for the more expensive heat treatment (10 times more expensive). This felt like a misleading practice. The standard insecticide treatment, which I opted for, does not come with any guarantee or follow-up plan, and they charge for every subsequent visit without offering a clear course of action. When I raised these concerns with Mr. Collin, the company's representative, he insisted that the terms were transparent, but in reality, they were unclear to me, leaving me feeling misled.

I have a pressing question for Cimexine: if the company only stand behind the heat treatment with a guarantee, then why does it offer insecticide treatments at all? This raises concerns that the company might prioritize making money over effectively resolving the bedbug problem. It seems that they are more interested in upselling the more expensive heat treatment rather than providing the most effective solution for the customer.

"Great experience"

All i can say is that this company were professional from start to finish. It was a seamless exercise in what can be a stressful environment with vulnerable people. They were great communicators and explained the process from start to finish. I cannot recommend their services highly enough. Thank you to all the team

"We are so upset with this company"

We are so upset with this company. We have used them before (2 years ago) and thought we were a loyal customer as they were incredible but in January this year we have had a nightmare. They came round quickly to do the heat treatment (nearly £1,000) but 2 weeks later we had loads of bites (especially on my 7 month year old baby). We were told to get a photo of the bed bug and we eventually got a photo on our sofa, and they replied ‘that’s not a bed bug’ when it is the same shape, size and is identical to a bed bug. We have seen them before and have the exact bites. We know what a bed bug looks like.

We also went to our vet to check if they were fleas but our cat was checked and was fine and we have strict medication. They are now sending sticky monitors but everyone knows they don’t work. We had bed bugs before and they never went in the traps or monitor. We have sent a photo as per the warranty and they are not coming back to get rid of them. They are doing everything they can to not fulfil the warranty.

I’m on maternity and am getting bitten every two days and am so upset that I have been robbed. Normally I write good reviews for good companies, but I am so devastated and don’t recommend this company. I remember seeing the bed bug people throwing lots of things in our bathroom too, so they missed the heat treatment.

I am happy to delete this review if we get the problem sorted but I’ve had no choice but to put this on here

"Confidence in the brand has now left the building.."

[EDITED 8/11/23 TO REFLECT CIMEXINE'S RESPONSE:] I have since received an email from Cimexine promising a refund, which should be with us soon. Thank you! That said, my confidence in the brand has now left the building..

"Disappointed: Still bitten after heat treatment. The warranty it was sold with wasn’t useful for us"

Heat treatment to eradicate bed bugs with 26 week warranty purchased at a total cost of over four figures from this company.
Following the heat treatment we continued to experience bug bites in our beds. When purchasing, I interpreted the warranty to mean that the company would come and re-treat our property if we continued to experience biting from bugs in bed following the initial heat treatment. This was not the case.
I explained to the company that we had a poorly elderly bed bound person living in the property so eradication was a real priority for us. Despite numerous calls, emails, photos of bug deposits on bedding over the course of two and a half months following treatment, the company refused to revisit the property to re-treat nor did they visit to investigate or confirm whether the bed bug infestation had remained. The company instead sent us bed bug sticky card monitors which weren’t very effective. They tested samples that we sent to them via post and said that they found no evidence of bed bugs.
Three months after treatment, we continued to suffer with bites from bugs that we had entrusted this company to resolve. We faced further costs to resolve the problem.
A warning:
Be mindful that the heat treatment may not resolve your bed bug infestation and you may therefore continue to experience biting.
Be clear that you understand what the company asks before they invoke the warranty. In our case, they insisted on evidence of a live bed bug, not evidence of biting or deposits of bugs but they wanted evidence of live bed bugs.
A dissatisfied customer.

"Heat treatment for bed bugs"

After having the absolute nightmare of bed bugs I was so glad to have the excellent service I recieved from British bug control. Joe and James came to do a heat treatment for the whole house and were so helpful in answering my questions and putting me at ease. I am now 14 days after the treatment and am able to be sleeping better and even though I am still checking my bed , I feel much more at ease that this treatment worked. So I would not hesitate in recommending this company. Heat treatment is expensive but for peace of mind and just getting your life back to a sense of normality I would 100 % recommend. Thank you !

"Good solid professional and discreet service"

Very professional and discreet service. The young man sent to deal with my issue certainly knew what he was doing and did so calmly and efficiently. 5 stars well earned

"I came back from a Christmas holiday…"

I came back from a Christmas holiday with bugs in my suitcase, I was getting bit every night for a month,I tried every product, rentokil,zero in,vetinary product containing cypemthrin, nothing worked, I washed the carpets and bedding hot a brand new bed,still got bit,I went online and found this company bought a spray bottle and within 3 hours I was bug free .Definitely stick with this company product they actually work