"Ein ungewolltes Abonnement"

Ohne das ich es wollte wird ein Abo abgeschlossen. Das merkt man aber nur daran das Golden Frog Geld vom Konto abbucht, aber erst im Folgejahr. Und dann eigenständig die Mitgliedschaft auf Premium hochstufen. Keinerlei Schriftverkehr mit dem Kunden über die Mitgliedschaft selbst oder zumindest eine Info Mail das Geld abgebucht wird. Sehr unseriös. Der Kunde ist in der Pflicht über das Service Center den Dienst zu annulieren nicht zu kündigen.
Und abgebucht wird aus den USA nicht aus der Schweiz.

"Total scam."

Total scam.

In March of 2016 I signed up for VyprVPN's service on a "risk-free trial" basis; I had three days to cancel for any reason. A few minutes after subscribing, I realized the service did not meet my needs so I immediately cancelled. Three days later my credit card was charged $79.99. I brought the error to their attention and received multiple dodges, hedges, excuses, etc, like "tell us what the problem is", "why do you wish to cancel?...." around and around for FIVE MONTHS and they never did give me a straight answer. Or a refund.

Just this month (April 2020!), I realized they have continued to charge me annually for the subscription I had cancelled! They never sent an automatic renewal notice and I did not use that particular card often so I was not alerted to these charges. Now I am trying to get a refund for the $399.95 in unauthorized charges, but they are stonewalling with red herring arguments that do not respond to the points I am making, despite the email evidence from 2016 that I had (i) cancelled the service and (ii) repeatedly requested a refund. To date, they have only agreed to refund the most recent charge of 79.99, leaving me $320 in the hole.

At the very least, Golden Frog is a sloppy company that does not take responsibility for their errors. More likely - given the lack of automatic renewal notifications and their refusal to respond to clear evidence or own up to their mistakes - they operate on a scam business model. Steer clear!

"Best VPN protocol but the software is…"

Best VPN protocol but the software is complete garbage. It straight up belongs in the trash.
You have to reinstall it like every week because it get stuck at disconnecting. Support told thats normal and i just need to reinstall it. I reinstalled it 5 times today and I still encounter different problems. I'm mad f this im gonna use NordVPN again.

EDIT:

Their marketing is also kinda scam. They say you have like 18h left for this SPECIAL SUPER AWESOME AMAZING CHEAP offer. Fact is though that you have unlimited time. I know a lot of VPN providers do that but its still scam in my eyes. I did not pay a penny for this garbage software. I received it in a Humble Bundle.

EDIT2:

The android app doesn't even work on my Samsung S9 and the support couldn't help me.............

"viele Abbrüche sehr langsam"

viele Abbrüche sehr langsam. Das schlimmste ist das man automatisch ein Abo an der Backe hat. Das merkt man leider erst wenn im Folgejahr eine Abbuchung erfolgt die nie autorisiert war.

beim veröffentlichen diese Pleite:
Die Authentifizierung über Google ist im Moment nicht verfügbar. Bitte versuchen Sie es erneut.

"Ho installato questa VPN perchè dovevo…"

Ho installato questa VPN perchè dovevo passare lunghi periodi in Cina. Purtroppo anche seguendo i consigli dell'assistenza è molto molto difficile riuscire a navigare in Cina e quando si riesce a connettersi tutto diventa così lento che non serve a nulla.
Ho provato molte porte, molti server, cambiato il tempo di attesa ma niente da fare.

"We have had Vypr for several years now."

We have had Vypr for several years now.

Having used Vypr in the UK, Greece, Portugal, Spain and Sweden we can confirm it works from many locations, watching uk tv abroad, no problem.

No problems, have had to switch to their Chameleon protocol in recent times due to what appears to be internet service provider deep packet inspection use throttling vpn use when streaming - works a treat 😀

Contacted support over an issue - quick response received.

I have a family member who uses a top rated (normally number 1 rated in reviews) vpn provider looking to switch to vypr having used vypr on one of our devices.

Vypr seems to lose points for not accepting crypto currency, no issue to us.

My renewal will be due soon, not looking to switch, is that a good enough recommendation?

Negatives:

Speeds may not reach headline figures and do slow our connection but sometimes speeds it up - not headline speeds but always usable for streaming in our experience.

Windows interface which I rarely use seems less slick than android.

Not a negative:

Cat and mouse seems to be the game in vpn v website vpn bocking - make sure you turn off your device location as some apps use this not the vypr ip address - check app permissions, use chameleon and problems connecting should be limited.

"ATTENTION!!!!"

ATTENTION!!!!! J'avais testé ce VNP. Ils ont infiltré tout mes emails, même ceux, que je n'avais jamais lié à leur "service", ils se sont auto installé sur TOUT mes moyens de communication et encore pire ont manipulé mes emails, disons supprimé leurs échanges de mon PC sans que je sois intervenu!!!! Ensuite j'ai trouvé €280 pour l'instant des achats je 'avais jamais authorizé et un prélèvement de €60 qui m'est toujours pas remboursement. Ce VPN est dangereux et je pose des alerts dessus! faut savoir que la société est basé siégée au Panama et ne pas en Suisse et ne publie pas les noms du management! Impossible à savoir ave qui vous avez affaire!

"A fuir !!"

A fuir !!
J'ai essayé le vpn en version d essai, mais ça me localisais toujours en France!! Ducoup j'ai désactivé mon compte (bien avant la fin de la période d essai !) mais je n'ai jamais reçu de confirmation de la fin de l abonnement et j'ai en plus été débité de 47,50 € !! (toute l année d'un coup !)
Grosse arnaque, très déçu.

"Do NOT deal with this company"

Do NOT deal with this company. Bought it - it never did work to properly to mask my IP when out of country, despite numerous attempts to get support. Support is purposely evasive - no one gives you straight answer - which is that the TV services I use obviously know the VPN IPs and therefore block them.

Canceled the service well before the renewal date - but nonetheless they billed me anyway - claimed they couldn't see request to cancel - even though they emailed me back repeatedly after I canceled asking 'what could they do to make it work for me?' etc. Then when I asked for refund they also played the 'what problem are you having? we can help.... etc.' - when my only problem was wanting to get a refund. After 3-4 emails and threats to write bad reviews, which I'm doing anyway - I did finally get the refund, however I lost money on it, due to the credit card foreign exchange rates (I'm in Canada).

Stay away from this company and their service. I don't think they'll be around long anyway.

"Irresponsible billing 9 Months before Due and shoddy excuses"

My term with Golden Frog's VyprVPN was due for renewal July 31, 2020 but today, 9 months early, they charged my paypal account the renewal fee with no warning and no justification. They are stalling me in terms of a refund despite me giving all the appropriate documentation. One uses a VPN to protect yourself, but who knew that you need to protect yourself from the VPN company improperly charging your Paypal account.

Unacceptable and slimy behavior.

Be Wary!

Their communication is almost non-existent - they did not disclose the duration of the service and when they would be billing - they claimed to invoice but no invoice was received and I checked my spam folder. Just really poor communication for a company supposed to be about security. They handled this terribly!