"Beware guys"

Beware guys - This is a total fake lead generation company. Joining this is very easy but leaving them is a nightmare. I canceled my contract with them in 5 days after signing up using my cooling off period but they still keep taking money from my card! I have never worked with such mis-managed company. They will stop replying to your mails and messages and you will have to atlast change your card to stop them from taking money from your account! Its a total nicely decorated scam!

"Extremly disappointed with the number…"

Extremly disappointed with the number and quality of leads. You are locked into a contract and even though they admit leads have dried up there is no relief. Poor customer service and they take no responsibility for lack of leads. I have received a response from Hitched which is a standard - we will look into it - which they already have and not moved an inch

"Poor Customer Service, Misrepresentation & Unresolved Issues"

I regret signing up with Hitched, as my experience has been extremely disappointing. There were clear discrepancies between what was promised and what was actually provided, and when I raised legitimate concerns, my complaint was handled poorly. It took 9 weeks and multiple follow-ups before I was finally able to have a conversation about my concerns, which is completely unacceptable.

Despite multiple attempts to resolve the issue, I was repeatedly ignored or met with dismissive responses. Key information that was confirmed as being held on record was not provided in response to my Data Subject Access Request (DSAR), which raises serious concerns about transparency and compliance with data protection laws.

Furthermore, when I challenged inaccurate statements and misrepresentation, my concerns were brushed aside. Instead of addressing the core issues, Hitched’s approach was to defend their staff rather than investigate or resolve the matter properly. Their complaints process, which supposedly includes mediation, was also ignored without explanation.

To make matters worse, I was falsely accused of being aggressive during a call, despite the fact that I was responding to inaccurate claims and, at one point, a verbal threat made towards me. Hitched refused to provide a transcript or recording of this call when requested.

Their resolution was to simply delete my account and ban me from the platform in the future, rather than address the valid concerns I raised. This does not change the fact that my experience with them has been one of frustration, poor service, and a complete lack of accountability.

If you’re a wedding supplier considering using this platform, I strongly advise proceeding with caution.

Would not recommend.

"False leads "

Hitched claimed I was getting a great Black Friday deal, however this has not been the case. Incredibly expensive, and hundreds of false leads. Unfortunately I am unable to get out of my contract until November- but I am extremely disappointed with the Hitched services, I was sold a lie. Would love to cancel if you’d allow!!

"Advertising wedding services"

I made an advert on hitched for my photography services, all seemed well. I had several missed calles from a mobile number which came up as suspected spam. I accidentally answered this number today as I was waiting for a call back from my doctor and thought it was him. Unfortunately, it was an angry man saying he is from hitched. I told him I'm sorry but I'm waiting for a call from my Dr and can not speak right now, I also mentioned I had not requested a call. He was very annoyed by this and eventually said he will just remove my listing as I obviously don't want any bookings! A bullet well dodged I think.

"Don’t waste your money."

It seems like a lot of us are in the same boat on here. I have been a member of Hitched for the past year. Thankfully I was paying £40 a month and not hundreds like some.

I told them recently that I have chosen to not renew my listing. I also work in film and tv but will still be doing weddings so just wanted to keep the free lite version. My reasons for cancelling are:

Honestly I just found it very expensive for little return. I seemed to get a lot of basic enquiries (clients just clicking for more information) and tried various ways of replying to them to obtain more info but hardly got any replies. I feel that the enquiries are not all genuine. I was receiving multiple basic enquiries from the same names and email addresses at separate times of the year and they didn’t reply either time. This happened a lot and made me feel that they were ‘bots’ or fake enquiries. From reading the reviews on here it seems we are all thinking the same thing! I’m furious with Hitched for wasting my precious time answering enquiries with care and diligence for them just to be ignored by what seems like false clients.
I was told by someone at Hitched via email - “We find the more information they are asked, the less likely they are to send an enquiry.”

So if someone messages asking me for info about my packages but gives no wedding details at all, I am wrong to ask how many people will require my services and where? I’m not quite sure how I could reduce my information from that. Do they understand how this business works at all?!!!

On asking to reduce my listing, I was contacted three separate times from different members of the team trying to sell me additional listings to get me to stay. I was then contacted for feedback for why I have chosen not to renew and after telling them all the reasons in this trustpilot review they had the cheek to offer me another discounted package. It just feels very ‘salesy’ and like the team don’t communicate AT ALL.

My profile was also set to Wallingford and nobody seemed able to change it for about 6 months, no matter how many times I asked.. Wallingford is an hour from me so I felt this could have affected my bookings for the year as a lot of people book local.

Overall I have felt frustrated and like I was throwing my money down the drain.. thankfully I booked a couple of weddings in the year which means I got a small return for my money and time but I wouldn’t recommend this service at all and the staff communications are frankly just irritating.

"I have gained so much business and…"

I have gained so much business and definitely more opportunities.
When the messages come through they are generic and sometimes misleading. On the whole I am very happy. I like the prompting and trend information. The quarterly calls and advice.

"Highly recommend Hitched Advertising"

I have been advertising my wedding photography business with Hitched for the past few years. The service is outstanding and you are allocated an account manager who regularly checks in to ensure you are optimising your account and advertising. The quality of leads is high and conversion rates are higher than average. The advertising is incredibly good value for money and ultimately, it works!

From the other side, wedding couples who book with me rate Hitched very well in terms of giving them lots of choice and information in wedding planning.

I'd highly recommend Hitched for anyone looking to elevate and grow their business within the wedding industry.

Shelley Costello Photography

"SCAMMERS!!!!!"

SCAMMERS!!!!!! As a supplier, they do not bring any work. Happy to take your money and threaten you but you get nothing from this. AVOID!!!!!!

"happy to be part of the Hitched Wedding Suppliers!"

I have been using Hitched for nearly 2 years now. We have renewed every year so far because for our business it has been a good stream of clients. The correspondence and support from our account manager (Ryan) has been great and supper helpful. I would keep using Hitched for the future and am happy to be part of the Hitched Wedding Suppliers.