"Avoid and spend money elsewhere. "

I am a supplier- once you've signed up and paid them a fortune the customer service people drop off a cliff and never speak to you again. It's impossible to get hold of anyone, even after complaining several times through the form that I assume goes to head office.

Impressions dropped off a cliff and no one to support me on why, honestly, the biggest waste of money in my business and the worst thing is that I feel really stupid for falling for the sales lies. I won't be renewing and suggest you don't sign up and spend the money on seo or direct marketing.

"Total waste of time and money"

Total waste of time and money. In 3 months only 1 real 'lead', which did not give rise to a booking. The majority of the 102 'leads' are fake: fake names; fake contact details; fake enquiry. The Hitched system of auto-generating messages to suppliers just gets you bombarded with rubbish. They're also possibly generated by bots. It's not even worth the time to try and sift through the rubbish to find 1 genuine enquiry. Invest your time and money almost anywhere else for better returns! The same amount of money spent on Google Ads or Facebook would have been miles better!

"Hitched has been a huge game changer "

Hitched has been a huge game changer in advertising myself as a freelancer in my local counties. I have worked with them for the past three years and I always recommend them to other artists & vendors I work with. Thanks to this website, I managed to connect with over 30 local brides in my local area in my first year. My account manager in particular -Ryan has been so supportive and helpful, providing additional tips and information I request in our quarterly catch up calls, it’s made a huge difference in my conversion rates.
To clarify - you must set up your own profile, contact your leads and chase them if necessary. You still need to do the work yourself and if clients do not respond - maybe try changing how you respond to them. The site also has tonnes of marketing information you can read to help you, or arrange a call with your advisor. The staff are not pushy in any way, they just provide the information as it is and will support as much as they can. The majority of my clients who found me through Hitched have found their other vendors through this platform so if you’re a business or freelancer like myself - it’s the place to be! If you’re considering going premium, don’t hesitate. It’s worth every penny.

"Terrible"

Terrible. Massive regret signing up. DO NOT WASTE YOUR MONEY! Great sales team to get you in and part with your money then you get send tons of pointless worthless leads and go nowhere.

"Super happy"

I've been really happy with my first year on Hitched, had loads of enquiries (and more importantly, bookings).
Account mangers are really helpful and book regular calls to check how everything is going

"Hitched are an expensive investment but…"

Hitched are an expensive investment but overall the return on investment is almost assured.

Account reps and managers are always at hand for support

"Great source of bookings for our party…"

Great source of bookings for our party band!

We've been using Hitched for over 2 years and approx 15% of the couples who find us via the listing, go on to book us. Being a small business and entrepreneur, having a steady stream of quality leads coming in, is vital for us.

I can attribute that mainly due to Joanna and team, touching base every quarter and sharing tips to optimise the listing. There's things, that sometimes a fresh pair of eyes can highlight to you, that you might have missed!

"Extortionate and jobs are too far away"

Made the mistake of signing up, I keep getting enquiries for over 100 miles away. I sincerely hope I'm not paying for these ridiculously far locations.
I'm paying £98.80 a month, when i contact hitcjed, all they do is pitch more sales, the service is crap!

"It's not good for starting businesses"

It's not good for starting businesses.
It's not only that I don't get many bookings but many leads I responded to are not even read by the "clients" sending them. This makes me believe what I heard about it. Regardless of what I believe - it's waste of my time and I feel I play some game in "how quick will you respond?" .

Additionally, last year most of my traffic came from my social media adverts. Or "coincidentally" increased while I sent MANY adverts on FB groups. When I didn't, I barely had any views.

There is no benefit for businesses that just start their journey and have no reviews. The sales person spends a lot of time convincing you to sign up for a yearly contract (and how great leverage they are to some new small businesses, making it personal for you), they discourage from shorter contracts and overpromise you some support, only then to leave you alone and tell you that "it's not their job to chase you. Well. You are still part of a "big thing" and you can see how great others do, and what the big numbers are.. there are some basic tips for everyone... But that's it really. The salesman also promises that your profile will be on the first pages, but doesn't tell you that he tells the same to everyone else after you, so you gradually drop to 2nd , 3rd page etc. and being even less attractive to the Customers.

Also, while discussing the package, they're using confusing language, only to discover that the name of your area is the name of the county, but you're not being advertised in the county, just in your city really. What's funnier, the county is visible higher than your area so naturally people select the county where barely anyone is a "pro". (I promised myself I won't waste my time but check out West Midlands and think from a suppliers perspective - in the end they are your Customers, they don't get anything for free and they pay your salaries).

It's been more than half of my contract, and I barely managed to earn for it (quite hard...) + tax .

It may be somehow convenient, there are some benefits, it would have potential, but "it's not my job" to give them free advice how to run a business and make it more welcoming to new businesses. In the end, they're a part of a worldwide industry.

What any big business can be sure of: without fresh blood, new people, new businesses, everything fades. If you can't make them feel welcome, if you don't let people trust you, to kickstart and you treat them on the same level as the pros (and require the same payment), they won't come or they'll leave.
Then you'll remain only with your few "pros" paying their spare money for "gold" labels to be on your first pages.

Sad to see that even the negative reviews are being dealt with by a template message..


Edit: To the Team responding below:

I had 9 bookings through Hitched, most of them were for short time (2-5h), some of them were for 50% discounts, as I was starting and tried to encourage the Customers to book my services.
I had only 6 bookings that paid so far (partially or in full), so that's barely covering the advertisement on Hitched. Another 3 bookings are due to happen within the next 2 years.

As I mentioned on the phone: there is no benefit for the new Customers/Vendors that just start the business, and must show off with portfolio. It's especially difficult for the photographers and videographers, or people that need Customers to create that portfolio. And you treat every business with the same plan, only giving the options for more expensive plans if they want. The prices of the basic plan for the businesses such as photography, videography etc is not worth it.

"DONT SIGN UP TO THEM "

Don’t go with this company! They took £56 a month off me for whole year. Wasn’t told it was a contract for 12 months and the customer service was awful. Not one appointment was made from them, so complete waist of money and most the leads seemed fake as they never got back to me. Promise you so many people though the door and didn’t get one!

Reply to your message:

I stopped paying for my listing as I didn’t get any leads. Also the two people who asked for appointments, coincidentally didn’t show up and made the appointments immediately after my complaints. Your team was useless and rude when I called up.