"A Vendor’s Experience"

A Vendor’s Experience
At first glance, Hitched seemed like a promising platform, with a strong online presence and plenty of traffic. I was excited to sign up, opting for coverage in two counties, and was even given an additional one for free. Initially, I had high hopes. I created a detailed profile, followed all the instructions, and eagerly awaited leads.

Leads did come in, but that’s where the problems started. Despite putting in maximum effort—offering discounts, emailing, calling, and texting—I received very little response. Most potential clients either didn’t reply or had already found someone else. I began noticing invalid phone numbers and bounced emails among the leads, raising concerns about their quality.

I contacted support, hoping to switch counties as it became clear that the leads I was receiving were for clients seeking the cheapest possible prices for DJ services. However, my frustration grew when support stopped replying to my emails altogether. I’ve been paying £89 monthly, and despite repeated attempts to downgrade or cancel my subscription, my requests have been ignored.

After speaking with a professional familiar with the platform, I learned that while it can work for some vendors, the leads are often low quality, requiring significant effort to secure even a single booking. This aligns with my experience, where the platform feels more like a drain on time and money than a worthwhile investment.

Final Thoughts
Based on my experience, I cannot recommend Hitched to fellow vendors. The lack of support, poor-quality leads, and difficulty in managing subscriptions make it a frustrating platform to work with. Save your money and look elsewhere for a more reliable and supportive service.

"Helpful"

It has been helpful in getting in touch with suppliers where we are getting married as I don't live close to the venue.

"Do not subscribe to this site!"

Dear suppliers, do not subscribe to this site, you will only waste your precious time.
I received about 10 requests for quotes, I replied regularly without communicating prices because the information was not sufficient, but I never received a reply from any customer, I think they are all fake requests created with fake accounts.
For no reason and without any warning they deleted my account, overnight it disappeared, but they still exploit my photos to index themselves on Google and redirect links with my photos to other suppliers, unbelievable but true.
Obviously already reported to Google for using images of mine without authorisation as my account is totally non-existent now.
Never seen such impropriety in all my life.

"Professional Photographer"

After going back and fourth with the idea of signing up with Hitched.. I am so glad I did.. I have gone from 4 weddings booked next year (2025) to 25+. And it's not even peak season yet. I signed up around 6 months ago and I can honestly say the company and the staff are brilliant. Joanne Lucas, is always on the end of the phone or email if you need anything. She is insightful and offer you tips and tricks on how to become a success. I was a little apprehensive when it comes to the cost as you are tied in to a year however just 1 or 2 bookings would cover this. You can have a free ad however spending money on premium or even gold is definitely the way forward. I cannot recommend Hitched enough.

"Please don’t use this company"

Please don’t use this company. I’m still waiting for my wedding photos since April 2024. They took my money but no photos

"Great"

Very happy with the service I have received from the Hitched team.

Easy to set up a listing, it’s free (unless you want to pay and have extra benefits)

Good experience so far.

"Very good at keeping in touch and…"

Very good at keeping in touch and prepared to negotiate to create the right package.

"Absolute waste of time and money "

Absolute waste of time and money

Couples just tick a box to send you a message that they are interested, they tick multiple boxes to many suppliers, nobody ever replies and plenty of this contacts are fake as when I managed to call them they forgot about their wedding, stay away from this and invest your earned money in other

"Updated Review: Ongoing Harassment from Hitched Despite Unresolved Complaint"

I initially posted a review about my frustrating experience with Hitched, but unfortunately, the situation has only worsened. I raised a complaint with them back in February, explaining serious issues that needed to be resolved before any payment would be made. Since then, I have faced constant hurdles, lack of communication, and now, unjustified harassment from debt collectors.

In June, I informed their collections team that I would not make any payments until my complaint was resolved. Despite this, I was met with silence for five months—no updates, no responses, nothing to address the issues I raised. Instead, I’ve now been pursued by debt collectors, which only adds to the frustration of an issue that should have been resolved long ago.

The debt collection calls are causing me stress, anxiety, and low moods. I have documented every email exchange to show my good-faith effort to resolve this fairly. Hitched’s unwillingness to respond, alongside these aggressive collection tactics, reflects poorly on their customer service and commitment to treating customers fairly.

I will escalate this to the Financial Ombudsman Service if a prompt response isn’t provided, and I am prepared to consult a lawyer, as I understand that others have had similar experiences. I hope this review helps others be aware of these issues before engaging with Hitched.

"To expensive for me wouldent give them…"

To expensive for me wouldent give them the time of day