"Awful Service by an Otherwise Great Shop"

I truly love Royal Copenhagen and have made several purchases both offline at their flagship shop in Copenhagen and online at their webshop over time. But I have to admit that I was very unsatisfied with my last online purchase. I bought, among other things, 3 Riflet Contrast mugs as gifts. When I received the order confirmation via email I realized that one of the mugs were not marked as gifts (to be wrapped) even though I had set to be. I emailed immediately their customer service, who replied back that it would be practically impossible to find my order and get the 3rd mug wrapped. Even though disappointed, I could understand the logistics of that. The order mentioned that my purchase would arrive in a week, which didn't happen. After app.1-2 weeks passed, I wrote again their customer service, who informed me that my order would be delayed for more 1-2 weeks because of some quality issues. I expected that a shop like Royal Copenhagen would pro-actively inform their customers of circumstances like this, offering either to cancel the order with a refund or some kind of compensation. Only after I voiced my dissatisfaction was that their customer service offered me to cancel my order, and of course, I miss the birthday date to give the gift. Once I finally got my purchase, the wrapped mugs were the different ones than stated in my order confirmation. And not only that, they did not write anywhere which color was which wrapped mug, so basically I had to unwrap it to find out... Amazing!

"I hr ikke helt tjek på hvad I har på lager."

Jeg har bestilt ordre 201311250017 og ringer den 4/12 for at tjekke op på,om jeg nu får varen da det er en julegave, men får besked på at varerne først kommer i det nye år.
Ok, jeg accepterer at lade ordren være i restordre. Men så dagen efter den 5/12 får jeg pludselig en mail om at nu er varerne afsendt..... I mangler vist at få styr på jeres lager :-)

"Nemt at bestille, hurtig levering :-)"

Fin og overskuelig hjemmeside, og meget hurtig levering på trods af, at det snart er Jul :-)

"God og Hurtig betjening & levering"

Jeg fandt det produkt, jeg gerne ville have, betalte og det blev leveret få dage efter :)

"Super - duper betjening med flot indpakning"

Super hurtig og perfekt betjening + meget smuk indpakning og hurig og fin levering

"punktligt præcist godt pakket ind og MEGET FLOT pakket ind"

punktligt præcist godt pakket ind og MEGET FLOT pakket ind, man får mest lyst til at bestille noget blot fordi det er så flot pakket ind.

"sådan"

som altid i orden og hurtigt og præcis service

"Super hjemmeside"

Jeg har intet dårligt at sige, hurtig afsendelse og modtagelse og pakket flot ind.

"Perfekt handel"

Jeg vil gerne give Royal Copenhagen mine bedste anbefalinger. Jeg fik mine varer hurtigt og smukt pakket ind.
Det gør jeg helt sikkert igen.

"Fin betjening"

Hurtig levering, og i den smukkeste indpakning :-)