"Really good communication throughout…"

Really good communication throughout the process. Great quality product with a friendly, efficient delivery service.

"The whole process from order to…"

The whole process from order to delivery was seamless
The product is very good value and the finish is ready for decoration
If I could think of anything to criticise I would
On this occasion no problems
Well done all at doordeals
I will use you again
John watts

"Disgraceful business - steer clear "

Disgraceful business with incredibly misleading lead times. Did not deliver within the lead times stated. Cancelled the door. They agreed to refund 6 weeks later, but no refund. £500 out of pocket for 6 weeks. In touch with bank who are now attempting a chargeback. Poor at best - Fraud at worst. Steer clear.

*Thank you for getting in touch...
To be clear
7 weeks after ordering a standard door - No contact or tracking info on my order. I called DD for an update. The door 'might' be on the next order into you. Hard to say, apparently? I then initiated a refund on the 23rd of September, which DD agree to do straight away. 7-10 days I am informed.
6th November - no refund
Call bank - they will look into it - another 7-10 days
I think you can see why this is unacceptable, and unless you can prove you initiated a refund by email showing the evidence of you doing it on the 23rd of September - you didn't do it?

Send it over, and I will update the review
Thanks

"Well-made door"

We bought a new hardwood door from Doordeals. We haven't fitted it yet but so far everything is good. The door is well-made and well-finished. Doordeals kept us informed and the door was delivered when expected by a pleasant and helpful driver.

"The right FD30 for my job"

The right FD30 for my job; the right price point - and in stock! Admin was simple and the follow-up notices for fast delivery, were very reliable. Very pleased.

"Top class from order to delivery "

Smooth process from start to finish

"AWESOME CUSTOMER SERVICE! "

I've used Doordeals a few times now and their prices and customer service is excellent. I've just had to cancel an order and Doordeals immediately stopped the imminent delivery and issued super fast refund. Great company to deal with!

"Poor Quality External Hemlock Pattern 10 Door"

Although I signed for the door arriving undamaged, the quality of the door was hugely disappointing.

I ordered the door on the basis that all the photographs of the hemlock doors on the Doordeals website show doors made from beautiful pristine quality unblemished timber, suitable for varnish finishing . . . and that was what I expected. Instead, after almost a 2-month wait, I received a door made from what can only be described as low grade 'B' quality timber with over 30 knots and resin defects, including some Doordeals attempts to cover up with cream filler.

I sent Doordeals an email with my complaint and included photographs showing some of the knots etc. They never replied.

The door is not suitable for varnishing, requires considerable sanding effort, filling etc, and then coating with shellac based primer to prevent any knot and resin bleed-through, and then application of a paint finish. All this is additional labour and cost I had not anticipated.

To be honest, I'm considering chucking the door in the skip and buying elswhere . . . if only I knew where I can buy a decent quality door!

"Delivered when they said,driver helped…"

Delivered when they said,driver helped me to get the door to my garage

"Brilliant service from the start"

Brilliant service from the start. The lady on the sales side was excellent. Fantastic delivery as well