"Rude manager"

Lovely fitting assistant, but let down by someone I assume was the manager. Daughter needed pop-socks as we came in sandals - assistant advised she could keep the pop socks as they are single use. Youngest daughter (3) took a pair also. Whilst getting our things together I was shocked to hear the manager exclaim ‘could you NOT let her do that please?!’ - I apologised, thinking perhaps she had pulled lots out of the box, or made a mess- when I looked she just had a pair of pop socks on her hand. ‘We have to pay for those! She has taken two pairs out!’ She went on to sternly inform us.
Whilst I understand small children can be a little irritating, I would suggest that working in a children’s section of a shoe shop is possibly not the best career choice for someone with such little patience, or customer service skills for that matter. Ironically, I worked in Clarks children’s shoe fitting many years ago - I can’t remember I, or any of my colleagues ever needing to be so rude or unpleasant to a customer.
I have bought school shoes, sandals and trainers from Clarks for many years - mainly because of the warm welcome and customer service. I won’t be going back.

"Serlom was brilliant"

Serlom was brilliant. She acknowledged my presence in the store and helped me look for the perfect shoe. A treasure to cherish.

"I visited Clarks Bedford store…"

I visited Clarks Bedford store yesterday with my young daughter. Sienna did an excellent job serving us, being very patient and considerate to get all we needed.

"Friendly and helpful service from…"

Friendly and helpful service from Claire in Salisbury today. Clarks selection of styles seem to be improving after a few years in the doldrums. Please keep it up!

"Fosse Park Clarks"

I was helped by Talisha today. I popped in to have my son’s feet measured and she was extremely helpful, bubbly and welcoming as soon as we walked in.
Thank you for your service Talisha.

"Helpful & Attentive Staff"

Talisha was very helpful and patient with us while we tried on all our different options. She was knowledgeable and always ready to help when needed.

"I visited Belfast BT1 5BA store this…"

I visited Belfast BT1 5BA store this afternoon to buy a pair of shoes for office wear. One Sales officer, Steve helped me to get the perfect pair for me that fits my size which is a great thing. And the other great thing he did me was that he tried a several times with my gift card which hasn’t gone through the card reader but he kept trying several times with a smile on his face and never gave up. Finally my payment was successful and I am so happy that I could buy a dream pair of shoes from Clarks. All the best Steve for your career and you are a star! Thank you

"Thank you"

A big thank you to the ladies at the @clarks bullring Birmingham for assisting me to the clarks store that had the shoe i required. AND A MASSIVE THANK YOU TO EWAN @clarks Solihull for your help today much appreciated.

"Went to buy a pair of shoes in Grafton…"

Went to buy a pair of shoes in Grafton Street branch great service by Gerry thanks for your help

"Sienna was absolutely fantastic today"

Sienna was absolutely fantastic today and made the transaction completely haste free.

Than you sienna