"Best customer service!"

I had recently placed an order with the wrong shipping time - Rachel from the customer service team was so helpful and kind. They changed my order from standard shipping to complimentary express.

Huge gratitude and appreciation for the team!

"Waist size was higher than ordered. "

I ordered two 36 inch waist paints, both paints I received one was 39 and other 38, Although the tag on it mentioned its 36. I have to send back at my own expense, then 03 weeks of long follow-up they sent me the paints again. The paints I received were of defiantly not of the standard you see on their stores. These were substandard and once again waist issue was there, it was 37 against 36. Never buy Charcoal online, they are pathetic in shipment, quality, sizes and returns.

"Great online experience "

Being from South Australia and a bit older I had never heard of Charcoal until I saw it mentioned on a Reddit sub. I had a look at the website and saw they had stores in other states. Everything looked incredible! I ordered a jacket and top. They were sent so quickly. Both were beyond expectations. Unfortunately the top didn’t fit which was sad as it was absolutely gorgeous (Davina). The return process was hassle free and refund was processed quickly. Would not hesitate to purchase from again, great experience and look forward to wearing my jacket

"Tough Exchange policy"

Bought a top on November 18 for a Christmas gift, but it was too small
Tried to send it back to swap for a larger size, but my exchange fell outside their 30 day policy so i was unable to do anything with a top that doesnt fit. 50 bux down the drain so its a 1 star rating from me.
I understand no refund, but not allowing a size swap is crap as it costs them nothing because the product is still available as a stock item on their website (not clearance or discontinued)....
I purchased the product in November to ensure it arrived without hassle before Christmas.

"Amazing shsnsnsnsnsndn really great…"

Amazing shsnsnsnsnsndn really great buttery material and very soft

"Never buy from this site!"

Never buy from this site!
If you receive your package and don’t want to pay the tax, they simply won’t refund your money or give you the package.

The customer service is extremely rude and won’t help you with anything.

This is the worst site I have ever bought from, and I will never purchase from them again.

"My order hasn’t moved since 13…"

My order hasn’t moved since 13 november.it is stucked, I think that you have lost it . Really bad support . Order number 10511560377

"Very good customer service"

Very good customer service. Good good quality

"Customer Service "

Customer Service
I emailed requesting my shipping address be changed as I had entered my previous address.
Rachel advised generally they are unable to do so but she managed to get the address changed. Highly appreciated!

"Charcoal service team were able to…"

Charcoal service team were able to rectify an address issue before dispatch. The team were fast to respond and ensured I would receivemy order. Seriously helpful.