"This company are a joy to deal with."

Amcare by Convatec recently offered me to try samples of your pouches.Callem and Sharon were extremely polite and helpful. I rang to say I was very impressed by the product and spoke to Caroline at length. I cannot stress how much time and information I was given, and how pleased I am to have found your company and staff.I look forward to receiving my first parcel .Thank you so much.

"Wonderful care and empathy from Andy…"

Wonderful care and empathy from Andy Hodgson, product specialist. He really listened to me, understood my concerns and calmly reassured me that they could be resolved. He was incredibly knowledgable about stoma care products and stoma care and answered all of my questions with professionalism and kindness. I received my samples today having spoken to him yesterday. I will have no hesitation in ringing Amcare again for help if I need it. Thank you Andy.

"Fabulous service"

Fabulous service, requested a sample of new stoma bags. Spoke to an extremely helpful and knowledgeable Product Specialist. He suggested I try a few other new items to help with leakage problems I had. The products arrived speedily and were great to try. From the packaging, to the design and the results - absolutely phenomenal!

"A Top Tier Personal Service"

I’ve had a Stoma for over 30 years, in the last 5 years Stephen M and SJ have transformed how I live with the condition, by the personal and emphatic aspect of how they deliver a vital service.

I’m currently in training for an Open Water Long Distance Swimming Event and have been able to talk and take advice from both of these outstanding professionals on improving my product range.

I’ve always been a “crack on with life” type of person with the challenges of Stoma Life, but having Stephen and SJ support me in the manner they do, makes things so much more easier.

My most sincere thanks to them both / I would add - if anyone reading this is unsure about Stoma Products and struggling with what they currently use - I really urge you to speak to Amcare and Convatec, it’s a life changing experience.

"Spoke to Jeanette (Cheltenham) over my…"

Spoke to Jeanette (Cheltenham) over my mothers stoma order and an issue with item being out of stock and she was extremely helpful, went to great lengths to investigate for me and even phoned me back with an update. Customer service doesn’t get much better than this - thank you Jeanette, you’re a credit to Amcare.

"Positive experience "

My initial contact with Umair was so good, he is very knowledgeable about their products and from a few question he was able to reccomend the pouch that would suit me. He got samples out to me super quick so i could try them as quickly as possible.
I was the contacted by Sharon from the welcome team who are super helpful and understanding.
I had issues with some, not all, of the pouches. Great response from her and further contact with Umair who made me feel heard and understood.
Great experience so far, thank you.

"PRODUCT ADVICE…"

THE STOMA PRODCT GUY AKHTAR UMAIR WAS GREAT LOTS OF GREAT ADVICE.

"Really lovely staff"

Really lovely staff, who are sensitive , discreet and helpful. Incredibly efficient service and turn around time for orders. Good website with lots loads of useful information. Lots of praise for everyone I have spoken to , especially Kevin and Marriane.

"Getting the right bag and the best outcome for me"

Had my stoma for 18 years and all was going well until I lost a lot of weight and had to have my gallbladder removed so I changed bags. Then Covid hit and brexit and the bags didn’t seem the same. I had lots of leakages and to be honest felt rather suicidal, depressed etc. I was recommended the new Convatec esteem body bag and was really impressed with them and fairly put them to the test!! I love the way they feel, the drainage, the ease on applying the bag and I am now at ease with confidence. So I moved to Convatec, Jo and the rest of the team are really professional and help you in every way. I wish I had explored the options before but like many others didn’t want to be a bother.

"Order amended seamlessly "

Been getting my prescription from these guys for 6 years and today, the call I had was lovely

Didn’t get the agents name unfortunately but he was polite, professional and had a good sense of humour

Amended my order seamlessly and made everything feel so simple