"Easy to use website"

Easy to use website. I was kept informed of when delivery was due. Lamps were delivered on the day and date given.

"Fast delivery"

Fast delivery, well packaged, many thanks.

"Very poor customer service this time"

Previously I have been very happy but customer service this time was dreadful. 23/01/25 wrong lamps delivered. In the following telecon, I declined a refund and agreed new bulbs would be sent. 23/01/25 I returned wrong bulbs using prepaid label. 27/01/25 my payment card credited but I was not informed. 06/02/25 I rang for update. Was told replacements had been lost in post. New ones would be sent. 17/02/25 I rang for an update. Spoke to an unsympathetic, unforthcoming person. They said delay due to wait for sufficient customers to justify a bulk order from overseas. Suggested I buy twice as many bulbs, which may or may not be correct and install the complete set in my light fittings so the bulbs all matched.

"Good for specialist advice"

Needed to replace a neon tube (they've stopped manufacturing them). Telephoned and was given good advice about replacement. Emails were also answered. Product ordered did the job.

"Great service."

Great service, quite difficult to get in shops.
Arrived quickly.

"correct unit delivered quickly"

correct unit delivered quickly. pleased

"Arrived in good time"

Arrived in good time

"Good speedy service"

Good speedy service, the correct bulbs at a reasonable price.

"Very quick delivery and good…"

Very quick delivery and good communication

"Good service "

Items arrived at time expected and in excellent condition.