"look elsewhere"

look elsewhere. a bad website description led to me purchasing the wrong product. surely mentioning that a strip light was UV is a pretty important thing to omit. they agreed to accept the product back for a refund, but given the mistake was theirs, paying the £30 courier service for a 5ft strip light seemed unreasonable. CS via phone was no better - rep didn't know who/what was going on, couldn't follow what the problem was until i promised to put it in an email to him...to which he's not replying.

"Communication good"

Communication good. Requested product not available but I was contacted and offered a suitable alternative which has worked fine. Good customer service.

"Found a difficult to source lamp at a good price"

Products accurately and fully described so I was able to buy just what I needed. Which was an obscure discontinued line, so a good result.
Delivery was slow though.

"Replaced faulty product immediately."

Replaced faulty product immediately.

"Lamp didn’t work and no response from company"

Made a purchase on line, the box the lamp arrived on was slightly squashed and when I screwed in the lamp it didn’t work. Have made 2 attempts to contact this company for either a replacement or refund and received no reply or acknowledgment.

"Fantastic customer service"

I was looking for some replacement fluorescent tube bulbs for my elderly mother's kitchen light and came across General Lamps online. I do not live locally to Mum so I needed a reliable source of bulbs who could deliver to her direct. The bulbs she required were out of stock but the advice was to ring them direct which I did and they very helpfully advised of a suitable alternative option which was available immediately. They also very kindly helped with sorting out delivery and went above and beyond to get the bulbs to Mum direct. Mum was really appreciative of their help, particularly with the delivery side and I am really grateful for their kindness and willingness to get these to Mum. Thanks so much for your help.

"bulb broken on arrival in a flimsy…"

bulb broken on arrival in a flimsy jiffy envelope

"Quick and efficient"

Quick and efficient

"Highly recommended "

I was given guidance on the correct lamps to purchase by the company, but by far was the packaging, which was excellent and prevented the lamps being damaged during shipping. I would definitely recommend..

"I am very happy "

I am very happy
Good communication
I had to pay extra money 30 euro for bringing over the border to belgium
Thank you for the lamp
Greetings sabrina