"Prompt good range of lamps to choose…"

Prompt good range of lamps to choose from.

Package came on time and all bulbs were well wrapped and intact!

"One of the only suppliers with the…"

One of the only suppliers with the quality of stock I wanted at a good price.

Light bulbs came well packaged. Never bought from the company before but certainly would again.

"Terrible"

Terrible, placed an order in august and received it in november! Have emailed multiple times asking about my order with no response, and the best part is that the order is wrong! Seriously dissapointed…

Order number: #100213161

"Florescent tube was smashed when…"

Florescent tube was smashed when opened. Have emailed and sent photos and no response

"Good quality products and prompt…"

Good quality products and prompt delivery.

"As described really good"

As described really good

"Mislead and lack of communication throughout"

1) Did not tell me at time of purchase my bulbs were not in stock. When I chased a week later via email I received an automated 'order being processed' response.
2) After nearly 2 weeks and further chasing, hoorah I received a human response to my persistent emails. It suggested a different shade of bulb that was in stock - I agreed (annoyed at not being offered right from the start).
3) 3 days later delivery failed, I'm blissfully unaware it had even been attempted (no card, no info, no call).
4) Ringing the store to ascertain what's going on I'm given a list of tasks to perform such as 'check with my neighbors' or 'make sure its not been left in a safe space'. I had to call the courier to discover what was going on. learnt that 'someone' (can only be general lamps), has rearranged delivery for Monday?! so it turns out the store did know where my parcel was lol!
5) Apparently, according to the the courier, my 2 bulbs can not be left in a safe space, they need to be delivered to a person but they can't give me a time?! Am I therefore expected to take a days leave to sit at home all day awaiting an order?

Total lack of communication right from the start, you should be contacting me, not the other way round. It is a liberty to rearrange delivery on my behalf and if you are going to do that, make a note on your screen so that when I speak to your customer service dept, they have some idea as to what's going on. The 1 star I have to leave is to the customer service operative who was pleasant enough.

"Great place to buy old style bulbs"

Great place to buy old style bulbs

"Simple to use website and easy payment…"

Simple to use website and easy payment method.
Goods arrived quickly, well packed.

"Still waiting on them have not recived…"

Still waiting on them have not recived them so .