"Scammed me over £1000"

Ordered a large order (over £1000) of Cotswold chippings from this company over two weeks ago. I was told on the phone that delivery is usually 3-5 working days. After waiting two weeks for the company to organise a delivery lorry (unusual for a supposed builder's merchants), I was told delivery would be today, on the 15th April. I've had to call up three times to get an ETA, only for customer service to tell me they'll call the depot and will ring me back promptly. This has happened several times, without any communication from their side, until finally in the afternoon I questioned if it was even coming today, for the customer service agent to tell me no! The registered office address is a virtual one in Regent Street, the customer service is obviously a call centre in India, and you should most certainly avoid this company like the plague.

I've now been waiting all afternoon for the manager to call me back, which I was initially told would be within 30 minutes. I've even tried again just to cancel the order and have my money back so I can order from an actual builder's merchant, but once again I'm being told to wait and I will get a call back. Next step for me is more 1 star reviews on as many platforms as I can find them on and a refund claim to the bank. Save yourself the aggro and go elsewhere

"ordered my product and stated 5-6…"

ordered my product and stated 5-6 working days 10 days later I was still waiting, then advised to wait until the beginning of April 2025.

unreliable.

"Great service"

Great service, delivery was as expected and the delivery driver left the insulation where we requested. Product done the job that was required.

"I called them to get a quote for…"

I called them to get a quote for polycarbonate sheets for my pergola. The sales rep gave me great advice. I paid by bank transfer, and the order arrived in just a few days. Definitely recommend!

"My experience with Build4less has been…"

My experience with Build4less has been very positive. I’ve made several online purchases without any issues, and the staff has always been helpful. While renovating our property, we will continue using Build4less. Highly recommended.

"This is the second time I have ordered…"

This is the second time I have ordered from Build4less. Both times, they delivered on time and provided excellent service. I would definitely use them again.

"I’m very happy with both the decking…"

I’m very happy with both the decking products I ordered and the service I received. The customer service was helpful, and the delivery was handled with care.

"The experience was excellent"

The experience was excellent. Great selection of products and sizes at affordable prices. Recommended.

"Great value for money and excellent…"

Great value for money and excellent communication. I received email updates confirming both the order and dispatch. The item was carefully and securely wrapped. Will be using it again!

"Ordered a Cladco composite Cladding…"

Ordered a Cladco composite Cladding Boards from Build4less and it arrived as described. Excellent service.