"Unprofessional and inefficient"

Ordered my son's team wear on 04/08/2022 and received his order on 07/09/2022 at 10pm. Hmmm very odd delivery time for a big company like Puma. It is impossible to return or exchange the items that do not fit my son. There is no return slip in the package. I have emailed the Puma team and hopefully they will reply soon. There is no customer service number to call.

"Still awaiting products"

Still awaiting products. Showing out of stock. No way of contacting via email or telephone. I would like a full refund. Order number P600508.

"DO NOT ORDER ANYTHING AT THE MOMENT YOU WILL NOT RECEIVE IT OR EVEN BE SPOKEN TO BY ANYBODY"

We have made £5,000 worth of kit order for our club dating back to 22nd July. Absolutely no update on them. Customer services completely unresponsive.

We understand there are huge delays at the moment and this cannot be helped, however, to combat this we purposefully selected kit that was available within 10-14 days. This is CLEARLY not the case.

Just want some clarity on what the f*** is going on to be honest. Sick of being ignored. If we had an actual estimated date then we could work with it but to just be completely ignored with absolutely no correspondence is a total disgrace.

We have worn Puma as a club for the entirety of our existence and want to stay loyal, so hurt and upset by this.

"Great service and speedy delivery"

Great service and speedy delivery. Kids look great in their hoodies and jackets

"The Customer Service team are wonderful…"

The Customer Service team are wonderful with what they have to work with. However the end to end customer experience is just awful and until they invest in totally overhauling their online customer proposition I wouldn’t recommend them to my worst enemy!

"Website is very slow and it takes a…"

Website is very slow and it takes a while to order several.kit pieces. Once you have ordered, then keep.praying the order is produced and delivery correctly.

"Ordered kit via Puma Teamwear for our…"

Ordered kit via Puma Teamwear for our football club back in September. In December discussed why we still hadn’t received the items, was told they were holding back 10+ items because 2 weren’t in stock. No prior communication of this. We told them to send us the other bits and send 2 items when they came in. Was told it would be delivered within a week. Now a month later and still nothing. No online customer service as they advertise, no answer on phone. Hundreds of pounds spent and nothing to show for it. Disgrace!

"No printing available on kits"

No printing available on kits

"Not everything was in stock meaning I…"

Not everything was in stock meaning I had to make a separate order (and pay delivery?!) Delivery time was extortionate and kit overpriced but good quality and smart 👍

"Poor quality"

I have a winter jacket, and the name initials are pealing off already, it has not even been through the wash yet. I will be contacting you separately to ask for a replacement jacket. The quality is shocking for a brand like Puma!!