"Communication terrible"

Communication terrible, order delivery time massively inaccurate, order lead time equally as inaccurate. Disappointing for such a large brand

"The items arrived sooner than expected…"

The items arrived sooner than expected which is always good 👍🏻

"Always pleased with Orders and…"

Always pleased with Orders and Merchandise. However, order process can be long for branded Items. Also have had issues where made an order only to be told nearly month later that they are not in stock and no new orders due. Stock control needs updating on website more frequently

"Good product but takes too long."

This was a full team kit order and I purposefully chose items in stock or in stock in a few days. The order was correct and slightly ahead of the advised schedule. Why only 3 stars? Well the lead times are ridiculously long. I had to buy from puma because of the arrangement with the club but 6 weeks or so is a good chunk of the season and this needs to improve.

"Turn around time for delivery is quite…"

Turn around time for delivery is quite poor 8 weeks wait

"Order on time"

Order on time, answered a question I had. Great service. 2nd order placed

"Ordered in August for delivery in…"

Ordered in August for delivery in October (unbelievably slow). However one week before delivery the most important item in my order suddenly became out of stock. It was in stock when I ordered it. This is not good enough. My clubs previous supplier (Macron) where able to deliver fairly promptly even in the middle of a lockdown last year. Puma you really need to up your game or you will lose customers. I would have liked to give them zero stars.

"Delivery waits are very long"

The quality of products is fantastic (5 star) & I’m really happy with them but the delivery times are ridiculously long so it’s impossible to give more than 3 stars overall. Order made on 29th July didn’t arrive until 14th September. Even with some initial personalisation that is a very long wait!

"Nice training kit delivered before…"

Nice training kit delivered before estimated date only down side was disappointed with quality of match shirt but would use again

"Only half the order has arrived"

Only half the order has arrived. I have emailed customer services however I still haven’t received a reply.

Normally, your service is really good and response times are good but this time I have emailed twice and there still hasn’t been a reply.

Thank you for sorting out the problem. This problem has now been resolved.