"Delay after delay"

Delay after delay. The puma sock logo disintegrated after wearing them just once. After complaining I was told it’s because I wore them on a 3G pitch! Eventually got a replacement pair.

"Always A Quick"

Always A Quick, Fast Delivery, As Always....

"Please someone help order number…"

Please someone help order number M590957 I ordered my sons kit on the 23/8/ 2021 delivery time has already changed and
It was due to be sent out on the week commencing the 11/10/21 and now looking at my order looks like the delivery date has changed again to the 22/10/2021 the contact number for puma team is never answered just a message and don’t respond to emails only seem to get a response through trust pilot please can you update me and tell me the exact day This will be dispatched and I will receive the kit ?

"The delivery times could be…"

The delivery times could be improved.Six weeks from placing the order to delivery.I have placed another order as you are the sole supplier for my football club.

"Kit that usually takes 3 weeks took 8…"

Football Kits that usually takes 3 weeks took 8 weeks. No notice, no apology. Please avoid if you want to your teams to have any kit in reasonable time.

"Couldn't fulfil my whole order…"

Couldn't fulfil my whole order so had to source and print some shirts elsewhere to complete a kit for the whole squad. Puma Teamwear were unwilling to source shirts from another supplier and just do the printing. Then halfway through branding, 2 x other shirts were spoilt and had no stock to replace. I sourced replacement stock which Puma Teamwear then ordered themselves (despite saying they wouldn't previously for my other shirts) and reprinted. Also 6 weeks late. Just a poor experience this time around. Usually very reliable.

"General comment."

Stock levels are generally good, but production and despatch times are far from it. This does seem to be similar across many online kit suppliers. Frustrating when we as a club and our players parents place orders and get a 6-8 week delivery which is no use to anyone. 🙄🤷‍♂️😡

"Good"

Good, prompt, service 👍🏻

"Excellent as always"

Excellent as always

"Lack of communication and over 6 weeks…"

Lack of communication and over 6 weeks for delivery on an order over £4000