Scratch & Patch

Money & Insurance
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180 reviews
Overall Rating
Customer Reviews about

Scratch & Patch

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Mrs Carole Giddings

5.00/5.00

"Good value and easy to complete"

Good value and easy to complete

11/04/2025

Filius Cnock

5.00/5.00

"Very helpful at arranging a payment and…"

Very helpful at arranging a payment and changing due date very quick and easy

11/04/2025

Tracey

5.00/5.00

"Very competitively priced"

Very competitively priced. Also very straight forward and easy to use website and set up procedure including setting up payments and direc t debits. Took me less than 10 minutes.

10/04/2025

RH.

1.00/5.00

"After years of our pet being insured…"

After years of our pet being insured with scratch and patch when we did put a claim in for 2 x skin tags removed that need no other treatment they refused the claim. We had checked that this was covered in a phone call previously and gone ahead with the operation! Do also read google reviews as this has happened to others. Do look at other pet insurance providers.

09/04/2025

freddy ferreira

5.00/5.00

"The person I spoke with was really…"

The person I spoke with was really helpful

09/04/2025

Wayne

5.00/5.00

"Answered my query very quickly A*"

Answered my query very quickly A*

09/04/2025

Darren

1.00/5.00

"After the death of your pet prepare to continue paying your insurance policy "

Avoid!!
I strongly advise everyone against using this insurance company! Their practices are truly disgusting! If you file a claim for cancer screening early in your policy, you are still required to make full annual payments for the remaining of the whole year, even if your dog has unfortunately passed away. It seems pointless to pay for insurance for years only to be burdened with substantial monthly payments after your pet is gone. It feels like having insurance is worthless in this situation. After reading numerous negative reviews about this company after taking the policy out I now fully understand why and all they are receiving all the negative feedback ! Highly recommend avoiding this company and big a more reputable and known insurance company. I’ve had pet insurance for 20 years and I’ve never known any insurance company force you to continue making payments on an insurance policy after a pet has passed away! And when you mention it on the companies facebook page they block you from informing other potential customers.

09/04/2025

NealCross

5.00/5.00

"Process was very quick to organise ."

Process was very quick to organise .. cheaper than my previous insurer

09/04/2025

JAW

5.00/5.00

"Good site worth a visit "

Excellent value for cover. Easy and good site to use.

08/04/2025

Peter Winfield

5.00/5.00

"Easy to speak to an agent directly not…"

Easy to speak to an agent directly not going thru loads of menus and friendly knowledgeable staff on phone

06/04/2025
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