"Waiting over 6 weeks for an order that…"

Waiting over 6 weeks for an order that says 2. Arrived today with all 3 shelves with damage to the corners, affecting the fit and paint finish. Would have to wait over 2 weeks, at least with no upfront offer to help resolve the issue.

"Lack of compromise and overpriced delivery"

Needed to return 2x lampshades but admittedly was slightly over the 14 day return period. No room for manoeuvre/ compromise or even the possibility of a 50% refund/ voucher which is a shame. It’s very rare to find an online retailer which doesn’t offer a 30 day return policy (Ikea has 356 day policy). I could understand if they were reduced to clear but the items are still on sale at full price. To make matters worse, I was changed £10 delivery per item £20 total), even though they were shipped attached to each other in a fairly small parcel. Will shop elsewhere from now on…

"I placed an order online in May but I…"

I placed an order online in May but I have not received it. They don't refund the amount. Be carefull with this company.

"Entreprise sérieuse"

Entreprise sérieuse, présente et à l’écoute, rassurante pour toutes questions par mail comme par téléphone
Expédition rapide et respectueuse des dates annoncées

"Excellent and then some"

This is one of those reviews that I just had to write. Not to complain but to say my experience with them from beginning to end has been outstanding. When you make a purchase be it big or small it should be a positive, enjoyable experience and that’s exactly what I got.

Ashlee and Becky couldn’t have been more helpful, knowledgeable, professional and friendly. Their honest opinion and advice when sought added another positive dimension.
Nest will be the first place I go for any possible purchases big or small. So thank you Ashlee and the team.

My sofa and stool have exceeded my expectations. The quality is beyond beautiful and I couldn’t be any happier. Even at my old age it’s worthy of a snoopy dance……behind closed doors.

"Really great customer service"

Really great customer service, good prompt communication & efficient service. I am thrilled with my 3 chairs!
Thankyou Sarah

"I like nest very much"

I like nest very much. I like that the shop/website has a big variety/range of furniture and lighting. Sarah is very helpful and attentive. I look forward to continue to work with Sarah.

Thank you ,

Kind regards,

Khatuna

"5 star customer service - live chat "

I have not received my purchase yet but I'd like to give a shout out to Sarah, customer service, who responded to my messages timely and in a very professional manner, she also resolved my issues swiftly. Her professionalism and service give me confidence to the shop, which is so crucial to all businesses. I'll come back to review the shop again once I've received my lamp.


Update- received my lamp in less than a month. Very pleased with the product, delivery and customer service. Highly recommend.

"A fantastic experience...would definitely recommend Nest"

This was my first purchase from Nest and I couldn't recommend them more. Their customer service was first class, far better than what I am used to! I had an issue with the table I purchased due to a Manufacturing fault. Despite this set back, my dealings with Nest left me delighted rather than frustrated! They dealt with the issue super efficiently and without hesitation. The Customer Service coordinator, Tine was genuinely eager to help in any way he could, his communication skills were exceptional and he kept me up to date every step of the way. Fantastic experience all round!

"Really helpful and friendly customer service"

Really helpful and friendly customer service to arrange separate delivery (at a cost) of in stock items so that they were not held up by the out of stock items. Also excellent delivery service with items assembled and all packaging taken away.