"Avoid at all costs "

I ordered a dining table through the range from this company. Upon arriving, the box was damaged and the product arrived without screws and without any instructions. Furthermore, the table looks nothing like the images online and the quality is unsatisfactory. The retailer refuses to return the product despite the fact that I am well within my legal right to return as this was purchased online and I requested the return well within my 14 days (as stated on the range website), plus the fact that the quality is unsatisfactory. There is no good reason why this company should not accept my return, the product is not assembled and still in original packaging (save for the damaged state it arrived in) and yet they are still refusing. I am now stuck with a table that I will never use. Truly disappointing to spend a large amount on a product and it not be as expected to then be told you cannot return. Avoid this company at all costs.

"not as advertised and not fit for purpose"

I purchased 2 May Chest of 3 Drawers in Black about a week ago today, the product on the website via b&q looked great, exactly what we were looking for, however during assembly we noticed the bottom of every draw front had a rough edge that exposed the cheap material underneath,whatever angle you look at it, it looks awful and certainly doesn't match the advertised picture because the picture on the b and q website looks great. No rough edges, I emailed them about it and they wouldn't accept a return because I had assembled them and all they could offer me was 10% discount, I had no choice but to accept the offer. Now I am left with is 2 awful looking cabinets that are slightly cheaper and paid for something that wasn't fit for purpose. Very disappointed. B&q need to rethink who they are using as they are chipping there reputation away!

"I ordered an item of bedroom furniture…"

I ordered an item of bedroom furniture from Furniture To Go. It was sent out the following day but only one of the two parcels arrived. I advised them and they were absolutely excellent in resolving the problem (it was still in the courier’s warehouse). Their customer service is exemplary

"my worst purchase"

After assembling, it turned out that the cabinet door was too heavy and when the door was opened, the entire cabinet tilted forward and rests on a partially glass door. After turning the cabinet to the wall, after mounting, there were only holes left in the wall.
I contacted the manufacturer and was informed that they do not accept returns after the product has been assembled. I asked how I could tell that the door was too heavy for the cabinet if the item was in a box. The seller keeps coming up with new reasons not to refund my money. I have small children and I am worried about their and my safety because the cabinet keeps tilting.

"This is the worse company ever"

This is the worse company I have ever had the misfortune to buy from. Bedroom chest of draws were faulty and I have been refused a refund, the main central piece doesn't even fit. I am a disabled pensioner and have had to live with this piece of junk on my living room floor because it is not possible for me to move (believe me, if I could I'd take it to the local dump) I bought it from The Range, the customer service personnel are nice but they said they can do little because I bought it from their market place. Never will I buy from The Range again or Furniture to go, all they care about is getting your money not the product or service. I had to wait what seemed like weeks for the delivery, a delivery company you cannot get hold of for love nor money. Do yourself a favour and buy else where after doing your research on the company you intend to buy from, especially if it's from a market place trader.

"Excellent customer service by Lee"

I bought a shoe cabinet from B&Q in August 2023 and it broke in January 2024. When I contacted Furniture To Go, they informed me that the product was discontinued but that they did have the parts I needed, sent them and I received them within a week. When those parts did not ultimately fix my problem, they contacted the manufacturer and asked them to send another part that I needed.

While I am disappointed that the cabinet itself has broken within 6 months, I'm incredibly impressed with the customer service I have received from Lee at Furniture To Go. He writes me back within the business day, if not the hour, and has repeatedly been helpful.

I will be disappointed if this shoe closet is ultimately unsalvageable, but it won't be for Lee's lack of trying.

"Worst company I have ever ordered from!"

Ordered shoe cabinet from The Range, on their website and then further on the invoice it said "Sold and dispatched by the range".. yet when it arrived damaged (chipped edges and corners to the point you can't even hide it!) Range refuses a refund and collection claiming they are a marketplace and the actual seller is Furniture to go who also refuses to refund or collect it cause I accepted the delivery! How on earth was I suppose to know that inside a box will be broken parts?!
So here I am, stuck with the furniture I can't even use nor they want to refund! Avoid at all cost, both companies as none is taking the reposability for selling crap!

"terrible quality"

terrible quality. I bought a wardrobe 1 month ago and it broke before the month was up, they did not give me a refund and never buy it because the quality is terrible.

"They sell products via Robert Dyas."

They sell products via Robert Dyas.

Ordered a sofa coming direct from the supplier. They use the worst delivery company in the world XDP, worse than Evri....yes, worse than Evri.

Not only is the sofa just sat at the delivery depot, missing the delivery date, but Robert Dyas cannot even get in touch with them to chase it up. Also, who sends a sofa with a delivery company that will not deliver to flats..... Suppose I'll be carrying a 47KG sofa to my flat in that case.

An absolute joke of a company, wish we never ordered.

"Bought chest of drawers for new baby"

Bought chest of drawers for new baby. I’m 8 months pregnant. The more was a mix up in the warehouse which resulted in a mutlicoloured unit . After some time a very helpful colleague rang me several times to apologise and offered me a replacement. Because I’m due a baby very soon and it had already been assembled and the work it was going into e getting this organised for the baby , they gave me a full refund for all the trouble and I am very much appreciated by this. Very happy with how they handled the issue in the end .