"Communication is not their forte"

I ordered 4 packs of kitchen towels and received 2 packs. Although I was refunded after notifying them via email, I would have preferred to have been sent the remaining 2 packs.

There was only the refund, not a note accompanying it, saying we're sorry, would you like a refund or would you like us to send you the 2 packs?

Communication is not their forte....

"Great service fast delivery"

Great service fast delivery, good produce always use this company for my small business

"Prompt delivery"

Prompt delivery, great quality produce, all-round excellent service.

"Quality is the best ."

Quality is the best .
Delivery on time .
Packaging was excellent.

"Still waiting for delivery and response to queries"

I ordered some items on 30 November and was advised by the online order system that delivery should be within 2-3 days. It has now been 11 days with no delivery and no update or response to emails and voice mails.

"Highly satisfied with my order"

Highly satisfied with my order. The contents were properly insulated and delivery was prompt. Very much looking forward to indulging in these premium products over the Christmas period.

"Good experience altogether but...…"

It was fairly easy to order the stuff I needed although it still could do with some improvement & quite a few things were out of stock
Everything delivered was fresh & in good shape which was nice.
The two problems that I always encounter are - lack of information when the delivery will arrive & it happening completely unannounced out of the blue each time
This is very strange & doesn’t happen with other companies
Second problem is the lack of variety of products in the fruit & veg box
I’d rather have smaller quantities of bigger number of different vegetables than for example 1 enormous broccoli & 1 huge bag of salad leaves which don’t keep for more than a couple of days
Otherwise it was fine

"Never got the product nor any sort of…"

Never got the product nor any sort of conversation from the sales department after leaving several message. At least I got my refund.

"Prompt delivery and beautiful fruit"

Prompt delivery and beautiful fruit. Well packaged

"The one good thing that came out of Covid-home deliveries!!"

As usual great produce although Comice pears will need bit of ripening- but otherwise perfect- thankyou bx