"Still waiting"

I ordered 2 products. I received a super big box with only one product. I tried since delivery day to resolve this issue,maybe my wax bean was drop from the open box in the delivery van, who knows? I sent them 2 emails and called them 2 times. Nothing.
I'm still waiting for my second product or my money back.

"Great product delivery"

Great product delivery

"These are quality products"

These are quality products, my favourites are the basil, mint and coriander oils. I added them as a finishing oil to nearly all my dishes over the Christmas period. Much simpler way to add a punchy, herby flavour to your meals. Wondering why I haven’t been using these before. No chopping involved, just adds bit of extra flavour to your dishes.

"Lovely produce with a good delivery"

Lovely produce with a good delivery

"Packaged well"

Packaged well, came pretty quick and really happy they had what we wanted in stock

"Bought some fireworks it did say that…"

Bought some fireworks it did say that the delivery is 2-3 working days, i really needed them for my wedding after 1 week of calling and messages they did not send it to me but initiated the refund straight away now i am in the worst position.

"Didn’t receive what we ordered"

Didn’t receive what we ordered - and your courier lied. You believed them over a customer - doesn’t get any worse than that!
Never ever again!

"delvery was fine"

delvery was fine, was disapointed with the duck legs though, they were very tough.

"Great produce but in need of better customer service"

Great produce, inviting website, well packed parcel, no complaints there... because what had arrived was of great quality. Best bagels and apple pie in London! I placed a large and varied order and would have scored my experience higher but, a third of my order didn't arrive, plus, one item was substituted (equal but not what was ordered). Had a prior warning on three items being out of stock but no further warning, notification for the rest of missing items. Offered a refund although I had to contact the office myself because the delivery note did not match the contents. Whatever the matter, a temporary stock issue or the website products' range somewhat overstated or else, as a minimum, I expected to be notified about all items that were out of stock or could not be delivered. There was at least 5 days for the FCP to do that from the day I placed my order. This would have prevented much disappointment and given me a chance to procure missing items for an important family celebration elsewhere.

"I am so disappointed"

I am so disappointed, First Choice used to be excellent. I used them all during lock down and as my Christmas treat each year. This year I followed the same process, ordering my food and adding to the notes that it was to be delivered on the 23rd. Following up with an email. The food which was a real expensive treat for me and my family arrived 3 days later and will not be off for Xmas. I have sent multiple emails, voicemails and have tried to contact but no joy! I can’t afford to buy the food again so will have to totally change my Christmas plans. To be honest I’m heartbroken. Just response and a gesture of goodwill would be appreciated at this point. I won’t be using them again which it a shame as I think their produce is second to non.