"Paid and still waiting for delivery…"

Paid and still waiting for delivery over a month on - emails going to a random address and bouncing back - AVOID

"Brilliant delivery person"

Brilliant delivery person. He carried the tree in and fixed it in the stand. Excellent help. Thank you.

"Poor customer service, emails ignored"

There was a missing item in my previous order 2 weeks ago and my email asking First Choice for a refund was ignored completely. I placed another order with a note asking for a refund or the missing item to be included in my new order. On delivery I was told the missing item was in the box. It wasn’t! Another email sent asking for refund. As yet no reply. Customer service is non existent when there is a problem with an order. Emails go unanswered. This has also happened in the past. It’s common courtesy to reply to emails. I’m not impressed.

"Excellent quality"

Excellent quality, quickly delivered. Would recommend.

"Out of stock items"

Allowed me to order the item I wanted and pay for it, going to the bother of searching for something else to add into the order as it had to be over £45. Then some days later telling me they would refund my money as item was out of stock!

"Disappointing."

Bought two boxes of biscuits as a gift and was informed 5 days later, on delivery day, my payment was refunded because product was unavailable. It was still showing as available. Bought the same thing from another company at half the price.

"Main part of my order missing"

Main part of my order missing, still trying to track down someone to talk to, to rectify this as I have been charged full price

"I’m waiting for a refund for the…"

I’m waiting for a refund for the missing products

"I have always respected how your…"

I have always respected how your grocery’s are and the quality of your food has always been wonderful to me!! Thank you for keeping me updated and happy with your food and service’s!!!

"Poor quality and poor response"

We waited 3 days for our order with no notice as to when it would arrive. It arrived with 2 key items missing. All 3 items of salad stuff were slimey and smelly in the bags and had to be thrown away on arrival. The next day we found that an onion and the broccoli had also gone off. I sent emails and finally received a refund which was less than the value of the missing and defective items. Will never use again.