"Very good service "

Very good service
Prompt delivery delivery driver always Pleasant

"Another great delivery from First…"

Another great delivery from First Choice Produce.
Delivered by the lovely Michael who greeted me with a smile and an offer to bring the box inside for me as I had hurt my hand.
Will definitely order again as the food they do, especially the baked goods are fantastic.

"Excellent produce"

Excellent produce, very well packed.

"Literally the worst online food…"

Literally the worst online food supplier ever. Not just that it’s taken seven days to deliver my order but they’ve managed to so comprehensively screw it up. Two items totalling £12.20 aren’t available so they’ve refunded me £6.30? I’ve emailed them about this and got a reply explaining that there’s delivery issues due to a football match????
I ordered charcuterie from a 3 star great taste winning producer in the West Country and received instead mass produced Italian nonsense I could have bought in the local costcutter!!!
I would heartily recommend giving these clowns a very wide berth, they’ve clearly not got the first clue about online retail or customer service.

"Sent order to wrong address and denying it. Terrible customer service"

Sent my order to the wrong address. Have supplied them with images of the label on the box, and it clearly does not match the address i used when ordering.

Accusatory initial response, blaming me for the issue.

I was told Parcel Force had called and emailed me - they hadn't. Another lie.

I was told i the items were sent to my address. Even after showing proof they were not i was still told they were

It cost me £30 in a taxi to retrieve my parcel to see if my producehad survived the 3 day delay in a depot

I spent that money as i desperately needed the products and to try save the company having to send more stock

The stock has perished and instead of working with me I'm being told they did no wrong and now being ignored

Refused to respond to my email requesting new stock be dispatched

Not responding to my images of the wrong address on labels, and a screenshot of Google maps highlighting where my business is and where the address they sent to is - it's an old abandoned office up the road

You lied about contact from Parcel Force and are blaming for the issues when I have the delivery label clearly with the wrong address on

Daniel needs customer service training and you neef to realise people rely on this stock for their business

You have cost me money heading in to Bank Holiday weekend

Terrible customer service. I'm shocked

"Brought 68 quids worth of scallops from…"

Brought 68 quids worth of scallops from them they are the worst scallops I have ever had god knows how old they where ?? Feel totally ripped off will not be buying from them again awful 🤢

"Good product"

Very nice product, was easy to order and delivery was on time and without any hitches. Thank you

"Excellent produce"

Excellent produce. Lots of chouce and so fresh!. Delivered on time. Missing frozen product despatched next day. Would highly recommend.

"Very pleased with my purchase"

Very pleased with my purchase, it arrived chilled in very good packaging.

"Incredible produce and a faultless customer experience"

Incredible produce. Great variety, quality and flavour.
I ordered herbs, vegetables and bakery items. Everything was of the highest possible quality. For a home cook, it’s sometimes difficult to find fresh ingredients that are really exciting to cook with - this company have really excelled.
French onion soup, heritage beetroot salad (pickled and baked with pumpkin seeds and feta) baked cod with gnocchi and the freshest samphire, sorrel soup, slow cooked mallard with mixed carrots…. I can’t think what else, but all beautiful ingredients to prepare, cook and consume.
The only downside is that there is a lot of packaging, but that did ensure the quality of the products I received. I suspect that this is just because I live quite far away and it’s the only practical method.