"Poor service, and in the end, just dishonest"

After many years of struggling to get Charles White to manage the estate without constant reminders and hassling, almost 100 owners finally unanimously voted to get rid of them. At this point Charles White failed to follow their own procedures, and took the (fortunately relatively small) amount of outstanding debt and split it between only the houses that were in credit. Most or all of the owners in debt didn't even know they were in debt as they hadn't been informed by Charles White. Email complaints were fobbed off. Our whole estate is delighted to see the back of them.

"If I could give 0 or negative stars I…"

If I could give 0 or negative stars I would. My development has been taken over by Charles White as management agent. They have sent me late payment and demand full payment up front. Our directors told us we could make either direct debit or online payments which I have chosen to do. I made two payments so far Dec and January both on time and even early. I received notification yesterday via post of late payment and been charged late payment. My address and reference account are noted on payment system even my balance reduces. I take screenshot. They sent me notice of legal action and threatened to contact mortgage lender to obtain fee. Even when my fees have been paid. This is disgusting. I'm glad I'm selling my place Charles White appear awful to deal with.

"Have recently changed Management…"

Have recently changed Management Companies and now with Charles White. Had some external damage to my property and within 48hrs of reporting it, contractors had been out and damaged repaired.

An absolute pleasure to have as a Management Company.

"The View Apartments"

We have had Charles White as our property managers since “The View” apartments were built 6 years ago, and we have had ups and downs during that time.

But our new client relationship manager Paul Sanders has grabbed the bull by the horns, and the future is looking good. Our first AGM with him was a great success, with all present being greatly impressed.

"Paul Sanders of Charles White has…"

Paul Sanders of Charles White has provided 5 star service at my development in addressing an outstanding query that he picked up with ease from a previous member of staff, showing his experience in property management and giving me confidence in the knowledge that he can fully address any concerns raised with him.

"Property Management Greggs Quay"

Our experience of Barbara McCone since she started to manage Greggs Quay on behalf of Charles White has been a good experience. Barbara is a good professional property manager with a pinch of common sense. Always quick to reply and a good communicator - likes to get the task finished. Today barbara helped set up two properties on the Charles White portal for us. Thanks again Barbara.

"Charles white cause more trouble than good"

Charles white cause more trouble than good and then charge you for it.

In the context of building works, there’s no apparent motivation to secure the most cost-effective quote. They have a legion of "approved contractors" that charge hundreds for a change of lightbulb and are more than happy to invoice CW for work that "might, might not" solve an issue they're dealing with.

Just recently, CW has decided to replace a pin code lock to a communal cupboard and charge us for it instead of asking any of the residents for the code.

It’s clear that Charles White’s interests don’t align with yours!

"New Owners"

We would just like to express our gratitude to Barbara McCone.We are new owners and Barbara was excellent in providing us with help in sorting out several problems, such setting up our Direct Debit ,Getting into the Portal,and other Queries we had.
Nothing was too much trouble!
Thankyou Barbara.

"Paul Sanders efficiently addressed a…"

Paul Sanders efficiently addressed a longstanding account issue, providing a swift and effective resolution

"Exceptional Property management Service"

I have had a great experience with the property management services provided by Charles White Limited.Paul Sanders has been particularly attentive and responsive, ensuring a smooth experience for our development. I am pleased with the level of service and professionalism. Highly recommend