"Prompt and efficient."

Any problems have been resolved promptly and efficiently.

"I have been dealing with Barbara over…some issues with tenants"

I have been dealing with Barbara over some issues that I was having in Old Bakers Court. I have always found Barbara to be very helpful and efficient in dealing with any problems that I had. She is very personable and responds in a timely manner.

"Barbara McCone in Belfast has taken the…"

Barbara McCone in Belfast has taken the bull by the horns in our development and we can already see the fruits of her involvement in relation to the landscaping, there have been dramatic changes in the short time she has been in charge of it . She knows what’s important amongst all the noise she hears and acts accordingly. Things have got off to a good start and I have no reason to doubt with the existing communication channels things will continue to improve .

"Client relationship Managers"

The Corran Management company Ltd have had Charles White as the Management company for several years now . We have had several Client Relationship Managers who have not shown any interest in the improvement of the properties.
When Barbara McCone took up the management on behalf of CW there has been a notable change. Her professionalism, enthusiasm and knowledge has been very noticeable and she has in motion a schedule of works aimed at updating the properties. Given budgetary pressures this will take time but should be beneficial for the residents and owners of the properties.
John Knox Director

"Great service from Charles White"

Charles White manage the development my family lives on and I have been very impressed at the level of professionalism I have experienced in my encounters with the company. In a recent example our contact at the company, Barbara McCone, very quickly responded to our questions and was able to resolve the issues very rapidly and arranged for contractors to carry out some work with a working day of my first contact. Furthermore Barbara came out to see us the evening the work had been completed to inspect it for herself and to ensure we were happy with the work. Her courtesy and professionalism are exemplary and it is very reassuring to know we have individuals such as Barbara managing the development through Charles White. A first class service.

"CWL Belfast. Seriously bad management"

Seriously bad management. Not getting what i’m paying for, and the building is a complete mess. Rats in the building, dead birds everywhere, and gates never secure so all of our post and packages and bikes go missing.

"Hidden Charges"

Charles White do next to nothing for their 20% administration fee for insurance. At least the Broker does something for his 10%. Perhaps our development is an extreme example but our insurance, for whatever reason, has trippled over 3 years. There is no incentive for Charles White or the Broker to obtain lower premiums, while they can sit back and watch their commission treble.

Similarly on a percentage basis for building works, there is absolutely no incentive to obtain the lowest quote.

Don't be fooled by any claims to have frozen fees, while hidden fees skyrocket.

Charles White's interests and yours are not aligned!

I don't feel about it, as if I am being emotional about it. It is an absolute certainty that if insurance premiums treble, then Charles White's charges treble. Thus I complain about their high level of charges, as I would complain to anyone about a tripling of charges over three years.

"Moving to Charles White"

We have recently moved to Charles White and have found the level of service excellent. Communication and transparency are of high standard particularly compared to our previous services company. Barbara McCone from Charles White has went the extra mile to make the transition as smooth as possible and we are indebted to Barbara for all her hard work. Our experience so far augurs well for the future.

"Peace of mind finally!…"

Having just moved to Charles White I have complete confidence in this decision because of Barbara McCone our new property manager. I had previous experience of Barbara's work and found her to be hard working and always putting her clients best interests first and foremost. Its such a relief to be finally with reputable people.

"Transformation of Danesfort!"

I am writing to commend the recent work carried out in Danesfort. The transformation has been amazing - all work carried out to a very high standard! I look forward to this present standard being maintained!