"Management review"

We have been working, for 1 year now with Robyn Ray, our designated point of contact at Charles White since they took over management of our development - always attentive makes every effort to resolve our queries promptly and efficiently.

"Charles White - Shocking Service!"

Charles White has to be without doubt the worst property factor in Edinburgh. The management team are woefully inept and quite frankly rude.
They have zero interest in working with property owners to manage the development. It's all about the money......
Do not use Charles White! Find another factoring agent!

"Barbara McClone"

I would like to take this opportunity to thank Barbara for her support and help in sorting out a matter that was causing my elderly, disabled mother great anxiety. Barbara dealt with the matter personally, kept us updated and resolved the matter quickly. Mum is delighted with the outcome and appreciates all of Barbara’s efforts in resolving the matter quickly, professionally and with great sensitivity.

"Barbara McCone"

Since joining Charles White, Barbara McCone has transformed the customer facing side of the business. Barbara is very attentive and has a "Can Do" attitude to getting the task at hand completed in a professional, friendly and cost effective manner. Well done and Thank You. David Craigan (Blue Horizon Developments)

"Not recommended"

Not recommended

"Paul Sanders at Charles White is always…"

Paul Sanders at Charles White is always very professional, friendly and helpful.

A pleasure to deal with an efficient company.

"Excellent service"

The transition from one factor to Charles White Ltd was smooth and particularly delighted that all costs for the development are covered for a full year in the monthly charges, so we are paying the same amount each month. Maria Beattie, our appointed development manager, has been terrific to deal with and has been contactable throughout the initial teething troubles, not that there has been that many troubling issues.

"Most of these are all fake reviews do…"

Most of these are all fake reviews do not trust them.

We had damp and mould in our block and no support whatsoever was offered aside from being told each resident should take responsibility for the cupboard in their own lobby. After almost a year of back and forth and very slow poor communication the issue was ultimately a leak from the roof.
At a time of high interest rates and cost of living they are doing nothing in an attempt to keep to essential maintenance. Rediculous costly monthly charges which is almost like a second mortgage.
Scandalous

"Unbelievably incompetent. "

The incompetence of this company is outstanding. Lost count of the sleepless nights caused by inaccurate information, unacceptable delays and constant price increases. They say they are working for us. I say they are working to make as much money as they possibly can from people who have no choice but to put their trust in them. This is the first time we have had to use Factors and they have been just awful. They are always pleasant and say all the right things, which makes it all even more disappointing.
I have been asked to provide evidence to CW that I am a genuine customer of their's or my review will be removed.

"Helpful Rachael Higginson "

Many thanks to Rachael Higginson for following up and arranging a refund of additional insurance premium paid.

Would definitely recommend Charles White as a go to Property Management Company.

Regards,
Sugesh