"Their fees are aggressive"

Their fees are aggressive, a demand for a full years fees and part payment from a legacy company which I had no notice of. Total is £100 in fees and altogether £500 due immediately. I reviewed their forecast, there is around £700 to cut grass a year which is the only requirement of a small estate and it takes £6000 to do it. That makes no sense, the bulk of the money is to hold, you’ll never have this money back if unused. Management companies need regulation, we are charged for services we never signed up to when buying. I’m actually being asked to insure lamp posts now, 10 years after buying my house.. I’ve never heard of this before. NIE own them, why would I pay to insure a lamp post and utilities which are owned by the relevant authorities such as NI water etc?

"Rachael - thank you"

Rachael Higginson (Client Account Manager) was very helpful & efficient.

"Great"

Easily managed AGM.

"Invoice"

Bit of a mix up with invoices, e mailed Rachael Higginson at the Belfast office and she had it sorted very quickly. Rachael fully explained what had happened and apologised. Fast efficient service, no complaints. Thank you.

"Paul Sanders, Charles White Ltd, excellent service"

Paul Sanders, Head of Client Relationship Management, consistently goes above and beyond. His clear communication, problem-solving skills, and empathetic approach make him an invaluable asset for Charles White. Paul’s positive attitude and quick responsiveness set him apart. Highly recommended!

"Absolutely incompetent"

Absolutely incompetent. Only interested in how much they can make out of our development. They have no interest in owners and have no reasonable excuses as to why their costs are so much higher than other similar developments in our ares. Check out CW at Companies House and they no substance and could basically disappear at any time. Very few directors and virtually no capital. Yet, we at Powderhall Village still won’t take action to get rid of them

"Rebecca was very friendly and went out…"

Rebecca was very friendly and went out of her way to help me a great girl

"Rachel was very professional and…"

Rachel was very professional and helpful.

"Charge penalties 400% of fee"

Charge penalties 400% of the fee in dispute, not interested in performing a service, exceptional at charging for it. Arrogant and useless

"Good Work!"

I have had quite a few dealings with Charles White over the years and have always found the team to be professional, polite and understanding. Any issues raised by me have always been speedily dealt with. I would pariculary like to praise Paul Sanders who is generally my first port of call. He is friendly, professional and supportive. He goes that extra mile in order to ensure that you are happy. Would happily recommend.