"Thank you to Paul at Charles White for…"

Thank you to Paul at Charles White for promptly dealing with matters and making himself available to answer any queries/ concerns we have had. We had an issue with our roof and Paul quickly escalated the matter to the contractors to arrange for someone to come out to our house the very same week! Paul is also working to ensure the damage to the interior is fixed asap. Thank you Paul.

"Consistent high quality service and communication"

Charles White consistently provide a high quality property management service to my apartment block in Edinburgh. Communication is clear and efficient, and when an urgent issue arises (such as s recent security issue with the main garage door stuck open) they are very quick to respond. I have also had exceptional and out-of-hours late evening feedback from property manager Robyn Rae on a specific issue, which was resolved immediately.

"Changing factors to Charles White"

We only changed factors to Charles White on 1/09/23 after having a terrible experience with previous provider. We have had more correspondence from CWL since we joined them than we have had with the previous factor over the last 15 years.
At every step on the way they kept us up to date with what is happening also the staff in the office could not be more helpful helping us set up a d/d for our monthly payment which we can view online.
Site visits are notified in advance and give you the chance to meet up if required which again is something
that never happened with our previous factor.
We are really happy with the service CWL provide and look forward to a long relationship with them.

"Very good service."

Great service from Carrie Borthwick and Kayleigh Young.
Working extremely well with John Ker Court.

"Supportive"

Paul Sanders has always been very supportive, kind and helpful. If a problem comes up and it is within the scopes of Charles White responsibilities, he will definitely sort it out for you and if it is not related to the company’s responsibilities he provides helps and suggestion on how you could resolve the problem. My big appreciation for his support🙏

"Paul provided a fast and easy to…"

Paul provided a fast and easy to understand response to my query.

"Good communication and response time."

Good communication and response time.

"Super care and service"

Paul Sanders deals directly with our building. He is very easy to deal with and has dealt with any issues in a positive and speedy manner. If third parties are required to resolve any issues, Paul facilitates any introductions ensuring that a high level of service is standard. I sent Paul an email this morning (before office hours) and he had it resolved along with a reply within 5 minutes - again,before office hours! Fantastic!

"Many thanks to Barbara McComb"

Many thanks to Barbara McComb, she has been very helpful and the first to address issues we had at Ayrshire Gardens Apts. There have been quite a few managers who fell short of their job discription. Great job Barbara.

"Just received a very quick professional…"

Just received a very quick professional response to my query from Paul Saunders.