"Great service"

Great service, any issues seem to be dealt with asap.

"Charles White Limited have turned things around successfully."

I always feel that when doing a review I have to be honest showing warts and all, as it were. CWL has given me years of anger, frustration at not getting answers to my questions, things not moving forward, a lack of communication and to be honest I felt that we needed a change. We highlighted this with CWL and they asked us to allow them time to give a good service as there had been a change in staffing. They have certainly kept their word. The rep for us is Carrie Borthwick and things have changed. Carrie is in contact with us when necessary and we no longer need to wait months for a proper answer to queries. An example is, we have needed the outside and inside of the building painted and the painter who was going to do it pulled out. Carrie took control of the situation and gave us other options and we now have the work starting next week. We have been regularly informed as things moved forward and we felt that we are now able to relax and trust CWL. Trust is the one thing that I feel is important and was lacking in the past but CWL have turned things around and, for me, at least the trust is back.

"I contacted Charles White Limited with…a issue of over grown trees"

I contacted Charles White Limited with regards to overgrowth off trees at the back of my property. As they are the management company in charge off the apartment block it was my first port of call.

They were very helpful and professional. They agreed to look at issue and the problem was rectified in a timely manner.

"Paul was very understanding and…"

Paul was very understanding and responsive in getting my request, I truly appreciate it and would recommend him and Charles White!

"Great service"

Barbara did a great job in organising repairs to my roof. It was a fast response at a busy time of the year. The roofer was very experienced and several leaks were fixed in a professional and timely manner.

"I asked for information regarding…"

I asked for information regarding installation of a digital communications system. Reply was quick and extremely informative. It's fantastic to have a factor who listens and responds.
Thanks Robyn Rae for all your help during the transition period, you're professional,positive and attention to detail have helped smooth the path.

"High recommend"

Approached Charles White Ltd for a quote for maintenance of communal land. Staff were so friendly, approachable and went above and beyond to help me. Would highly recommend.

"Modern Day Pirates"

I'm truly shocked at the amount of 5 star reviews, surely this must be the staff? This company is horrific! Terrible to non existent customer service, countless emails ignored, ridiculous and spiralling charges and no accountability for anything etc etc
Avoid at all costs!

"Kelly McAdam is very supportive and…"

Kelly McAdam is very supportive and willing to help which is really lovely!

"Big thanks to Barbara at Charles White"

Big thanks to Barbara at Charles White. We had an issue with the communal lighting not working in the entrance hall and stairwells in our apartment block and she organised for electrician to fix the problem and kept me informed of progress. Fast and efficient replies to my queries and emails, and getting the problem fixed, thanks!