"Excellent service …"

I will be honest when I went to call th3 company, I was disappointed. But like all GREAT companies and Babara, she soon put my anxious mind to ease.

Barbara resolved my issue in 1,2 and 3 simple steps.

Barbara was/is amazing

"Expectations exceeded"

Following ongoing problems relating to our property, our Relationship Manager, Taylor Gilroy took ownership of the situation and fully addressed the issues we had in quite a difficult scenario. We were thoroughly impressed by her professionalism and drive to resolve the problem. An asset to the team.

"Excellent customer service from Tracy"

Excellent customer service from Tracy. Always responds quickly to emails and so helpful and efficient , pleasure to deal with thankyou

"Thanks Paul!"

I've recently been in contact with Paul Sanders to resolve an issue and really appreciate his proactive and responsive approach. Paul kept me informed and the issue was resolved quickly.

"Excellent service"

Excellent service! Barbara McCone is a brilliant addition to the Charles White team. She is approachable, knowledgeable and super efficient. I had a couple of queries that were swiftly dealt with by Barbara. Thank you!

"Paul Sanders"

I had an issue with one of my payments and Paul sorted it efficiently. Always a breathy of fresh air when companies take a human approach.

"Efficient service"

A quick phone call with Kelly helped clear up a recent misunderstanding. The relevant information was provided in a pleasant and efficient manner.

"Kelly made sure she sends on the…"

Kelly made sure she sends on the plumber twice to fix our sink (within 48 hours). And the water pressure of the building was fixed within 5 days as well as an engineer was sent on.
She has been responding to all emails that me or my husband have been sending out.
We requested the net to be put up in the roof and she escalated the issue.
Weve faced hard times in the tannery building, but lately, things are getting better. We are in conversations and everything we are asking for, now is being taken care of.

"Professional CRM"

Kelly McAdam has been recently been appointed as our development CRM. From her appointment, we see such a difference, as Kelly addresses every issue as it comes up. She is prompt and professional at all times and appears to have a genuine passion in her role, ensuring the residents here are content with the outcomes.

"Beechill improvement plan…"

The action plan that was discussed between myself , Kelly and the Beechill representative has been carried to the agreed standard. That said this cannot be a one off and Beechill must maintain this standard of service going forward.