"Great experience provided by James…"

Great experience provided by James Perkins, who promptly answered all of my queries and ensured there is insurance in place with adequate cover ahead of delivery of my new car. Thank you!

"Wish Everything Was This Straightforward!"

I had a query on how to add business insurance to my new car insurance policy and James (Perkins) couldn’t have been more helpful. His responses were always very timely and instructions/requirements were made clear and simple. I wish everything was this straightforward! Thank you James.

"Needed some help locating a document"

Needed some help locating a document. Amelia Drummond helped me with this, extremely helpful over the phone and via email.

"Great service"

Contacted to make amendments to the policy Ella Dodd made light work of it. She was polite helpful and courteous.

"Quick and easy amendment to my…"

Quick and easy amendment to my insurance policy details. Ella Dodd was friendly, helpful and sorted it efficiently. Excellent customer service!

"Excellent Service from James Perkins"

I recently called Lloyd Latchford to notify them about driving my sal sac car outside the UK, and I was assisted by James. He was super friendly, knowledgeable, and quick to help with everything I needed. The whole process was smooth, and I felt well taken care of. Thanks, James, for the excellent service!

"Great customer service in a difficult situation!"

I bought a sal sac car through my company who use Lloyd Latchford as the insurer and Lex Autolease as finance partner (who are the worst company ever). Today I was pulled over by the police who said I was driving without insurance and they would seize the car, 6 points and a £300 fine! I explained the insurance was part of the package, I called Lex who said it was nothing to do with them. I then spoke to the insurance company who said Lex had asked them to cancel my insurance in Jan! This means I have been driving illegally for 10 months! I spoke to Lex and they said it was an admin error. The saving grace was Becky from the sal sac team and Emma from the insurance company who sorted it quickly between them. We were also very fortunate to have an understanding policeman who realised it was not our fault and let us off.

Great customer experience in a really stressful situation, thank you Emma :)

"Quick response time"

Emma responded quickly and answered my question immediately - thank you.

"Fantastic help received from Katie…"

Fantastic help received from Katie today. Very friendly and supportive with my query. Everything sorted out in 5 minutes. Excellent

"I had a query about adding volunteering…"

I had a query about adding volunteering to my EV car insurance. Initially the re-insurers did not wish to provide cover, but with the continued assistance of James Perkins, we managed to get that decision overturned and I'm grateful for his support and persistence in this matter. Thank you James.