"Terrible in all ways possible"

Terrible in all ways possible. They should sell off the buildings to someone who can manage.

"Utility Scam:"

Utility Scam:

"No Hidden Fees" is the slogan that will often be cheered around the area of Wembley, appearing on all of Quintain's posters. However, this far removed from the truth and a resident, I’ve never felt more in the dark about what I’m actually paying for! As far as I’m concerned, Quintain Living will impose their own utility rates. It won't be related in any way to how you really use it. I’ve had instances where the flat has been vacant for a month and somehow my usage is exceeding £400. They manage to get away with this by concealing your energy usage behind a frankly terrible software and an unresponsive staff that are incapable of giving any form of useful response. It seems they’re staregty is to plead incompetence and try to make you give up by dragging it out as long as they can. If I can give words of advice to those thinking about renting from here: look elsewhere

"Go elsewhere "

Parcels stolen from their “secure” parcel store but claim there’s no way to report this as no one is liable apparently

No response from maintenance ever.

No action taken when neighbours do drugs on their balcony for over 6 months, despite being provided evidence.

"Be warned"

I’ve been with Quintain for 2 years in Ferrum and about to go into my third year and I’m very disappointed. Month by month, the standard and quality of service has gone down. Internet goes down every other day. There is the smell of drugs on numerous floors. The bin chute has never worked. The parcel room is chaos. Despite paying £50 a month in pet rent, pets have been banned from most of the building, and the dog run is never cleaned so I don’t go in there. Trying to get through to anyone to speak to is near impossible. I’d love to be able to leave early due to the service decline and personal circumstances, but I’d have to pay around £5,000 as a penalty. Therefore I’m trapped. Quintain sells a dream but delivers a nightmare. Would not recommend to anyone.

"Utilities - Big Loot"

Utilities - Big loot

I am a resident at Quintain for over 3 years. The first year was very nice but ever since 2022 the utilities bill having sky rocketing.

The consumption has gone up as per the bill while we are still same 2 people living in a apartment and using resources optimally. Utilities bill charged to me is atleast 70-80% more than a lot of other friends I know who stay in a 1bhk.

I have been chasing the team to show me the meter readings or connect me to the supplier.. but they just callwd me once to explain that they are trying and then closed the ticket. If there's no solution given, then the ticket should remain open. It's been a pain and I am worried that I will have to pay the huge utilities cost for the next 16 months left in my agreement.

"Utility bills way too high and no access to the data needed to manage this"

As a consumer with a background in the energy sector, I was utterly disappointed and dismayed by my experience with Quintain's energy billing system. Initially led to believe that our monthly direct debit of £165 would cover our energy costs adequately, my household was shocked to discover that our first bill was double this amount. This discrepancy, coupled with the lack of transparency regarding the billing process, has left us feeling completely misled and frustrated.

Upon closer examination, it became apparent that not only were the individual unit rates significantly higher than the national average, but they also significantly surpass the current wholesale market prices. Moreover, the standing charges alone, which are not contingent on usage, amounted to a staggering £68 per month, comprising over a third of our direct debit amount. Such exorbitant charges are simply unjustifiable, especially considering that they surpass even the peak rates witnessed during the Ukraine crisis.

Adding insult to injury, Quintain's lack of transparency and responsiveness exacerbates the issue. Despite reaching out three times, we were met with inadequate justifications for the inflated rates and a glaring absence of the data necessary to monitor our energy usage effectively. The inability to access critical information, such as half hourly gas and electricity meter readings, leaves us operating blindly and instills unnecessary anxiety regarding energy consumption. Especially as the standing charges go towards meter upkeep and supposedly all of the meters are smart.

Regrettably, it appears that our experience is not an isolated incident but rather a pattern of high costs and low transparency that implies a process/systemic issue that unfortunately fosters a negative living environment, where residents are constantly burdened with concerns about the affordability of their energy bills.

In conclusion, Quintain's energy billing system not only fails to deliver on its promises of transparency and affordability but also undermines trust and peace of mind for residents. Urgent reforms are imperative to rectify these shortcomings and restore confidence in the billing process.

"Worst Place to live in"

Worst Place to live in. They are looting the people by keeping the rent so high. Services are worst. They charge exorbitant price for the flat or when your are moving out they charge you alot for cleaning.

"Unprofessional management, definitely stay away!"

It was one of the worst experiences we've ever had in our lives. Where do I start! We made an appointment to see an apartment in the Ferrum building on Wednesday, April 3 at 9.30 through the Quintain Living website. We arrived at the appointed day and time and were greeted by Matt Olsen, one of the leasing associates. He showed us different apartment options for a while and we finally agreed on Ferrum 437. Since someone already lived in the apartment, he showed us around 2 different apartments in the Ferrum building, which had similar features but were smaller in size. He also showed the gym, communal areas and parking area.

He then sent us the floor plan and photos of Ferrumn 437 via email and told us that if we approve, we should upload the necessary documents and pay the reservation fee. We approved and started the process. We uploaded all our necessary documents to the system and paid the reservation fee. On the same day, he sent the following e-mail;

"Thank you for your reservation payment on 437 Ferrum. Your apartment is now off the market. Congratulations :)
Your move-in date is 09/05/2024."

Since our move-in date was May 9, in order not to be late, we sent a notice to the landlord of the apartment we were currently living in, informing him that we would be moving out on May 9, and we agreed to vacate the house on that date. So far everything has been perfect.

However, today we received a call from another leasing associate, Soultana Dini, saying that someone else had reserved the apartment through the website 2 days before us and therefore they could not rent it to us. This is actually quite an unprofessional approach. After uploading all the documents required to rent the house and making the reservation payment, we receive an e-mail stating that the rental has been approved, and then they say that we cannot rent the house to you, as if we were playing a game. Who will cover our losses now? How can I find an apartment that meets our needs within 1 month, when we have informed our landlord that we will be moving out of the house we are currently living in?

Please do not be fooled by their advertisements and think ten times if you are thinking of renting a house!!!

"Disapointed."

I've lived here for over four years, having moved in when it was still known as Tipi. I've lived in the same apartment all this time, and the initial two years were great.

However, something shifted about two years ago, and the quality of service declined rapidly.

Here are a few issues I've encountered:

- Parcel Store - Several of my parcels have been stolen from the supposedly "secure" mail room, and Quintain offered no assistance.

- Maintenance - I've requested maintenance only a few times for minor things, then in summer 2023, my oven broke, and despite a prompt visit from an engineer who said he needed to order a part, I heard nothing further. After three months of fruitless follow-ups, I gave up and bought an air fryer. In January this year, I decided to chase this issue again, an engineer visited, claimed they needed to order a new part and now, 3 months later, my e-mails are ignored and I don’t have a working oven.

- Utilities - The lack of transparency is concerning. Inquiries are either dismissed or ignored. Despite living alone in a one-bedroom flat and being at work for 8 hours each day, my utility bills have inexplicably totaled approximately £3,000 over the past five months, with each months usage varying wildly.

In conclusion, while the first two years lived up to the hype, the experience has since turned into a nightmare. It's with regret that I advise avoiding this development at all costs.

"Expensive. "

It's very expensive, I think, in my opinion to expensive.