"Fast, simple, easy."

If you’re looking for a home charger and you’ve been bamboozled by prices and kWh and upfront payments, Egg take all that out of it. Simple sign up, simple choice of wall boxes. Had ours installed within 2 weeks of ordering. And we needed an isolator fitting which they did at no extra cost.

"When is come to selling "

When it comes to selling they are very organised and call you numerous amount of time because they need business from you. Once you gave them a business that’s it their customer service is absolutely worst. At the beginning they were really good I was getting all updates regarding everything until beginning of January. At the start of the order we have been advised that we will have 14 panel system but on 23/01/25 when engineers came to install the panel he said your roof can only fit 12 panels so we asked installer that what about other side of the roof and he said he has to go back and let the project manager know and project manager (Jade) will discuss with you. As project manager didn’t approach me for almost 4days I decided to approach her by phone numerous amount of time and then sent her so many emails no response from her. On 31st January when installer came to install the panel I asked him and he has spoken to his boss and I received a call from Mac from solar and he explained so I said why no one has came back until now because if this is the case then I wouldn’t go ahead with the project so could you please ask Harry sales advisor to give me a call back. Harry did rang me same morning and offered £500 refund for 2 panel which has been disagreed at the end as he said that’s maximum they normally offer because they have to cover the cost of scaffolding and etc. I asked him weather you sell 12 panels or 14 panels scaffolding price is always same so if you have not managed to fit 2 panels on my roof why should I been charged for the scaffolding so he said he will go and speak to his manager and comeback to me by this evening.
It’s been 15 days since that conversation and numerous phone call and emails been sent but as usually no response. There is issue with scaffolding which has been already reported by email that also has been ignored.
Finally Scaffolding came down today (16/02/25) after left the review but still no response regarding 2 panels.
I think I need to take advice from ofgam regarding this issue as lack of communication from Egg.

"Great service thanks"

Great service thanks

"It took two attempts to get a dual pole…"

It took two attempts to get a dual pole isolator installed and then a further two attempts to get the charger installed.

Everyone was friendly and helpful on the phone. Professional and customer-focussed. I think that they are working with a number of small contractors who don't perhaps have the wide reach yet that is needed.

The charger works, although I'm not sure how to set it up the way I would like it to.

"What a truly great professional…"

What a truly great professional company. Made it seem easy from first contact through to final installation. Very friendly, knowledgeable, friendly customer relations (MIA WOOD) through to a friendly installation team that were extremely clean leaving no trace they were ever there. Can only give everyone involved nothing but 5 stars. Well done!

"The deal and installation and panels…"

The deal and installation and panels etc are ok but the support afterwards is horrific. Our installation was completed end of November and the paperwork is still not done! Moreover we were promised £100 B&Q card which apparently gets released in batches every month- guess what, still not given it. Think they believe people will forget and not ask for it?! Try and phone them and you get nowhere..!! Emails after emails get ignored. We had also asked for a solar PV diverter which apparently they’re still trying to get the price of… by this time we have found someone else to install that! What a palaver.
Update: there’s no voucher and Matt himself emailed me that it would emailed over this month. And I see no response in regards to the paperwork that’s prohibiting us from getting an export tariff!

"Good install, competitive price. Communications could be improved. "

The installation team were great and this went without hassle. Excellent system and competitive price. The communication around the start of the project and speed of receiving documentation following install needs some work.

"I had read mixed reviews about EGG EV…"

I had read mixed reviews about EGG EV home chargers. However, I have nothing but praise for the company. The customer service has been eggcellent (sorry couldn’t resist). My home charger installation was smooth, and it has been great to use. The app is also super useful for scheduling a charge for my electric Car. Highly recommend. I get the full stated kWh when charging. Easy to use with good cable length and reach.

"As always communication fantastic"

As always communication fantastic. Engineers arrived promptly and even 3rd party which was needed for this. Job completed within 2 weeks of emails. Great service thanks

"Very efficient service and the…"

Very efficient service and the engineers who fitted the charger were polite and nothing was to much trouble for them when I had questions to ask them.