"Getting the record straight"

Good understanding of my situation and clear explanation of follow up procedures

"The speed at which Fortiva helped to…"

The speed at which Fortiva helped to solve my problem.

"Speedy service"

Speedy service

"Tuvo un buen Atendimento"

Tuvo un buen Atendimento

"Always a great experience with Fortiva"

Always a great experience with Fortiva, on every occasion, Great Hospitality, very Courteous and respectful, Takes great interest to resolve any and all problems.

"They said My card is on it's way"

They said My card is on it's way

"Fixing late fees, acc was set up with an automatic payment on due date, somehow it didn’t get processed! Costing me late fees , I realized it today and called to get it fixed"

Hopefully you credit my account for the late fees, this was set up at start, and failed to automatically withdraw on due date as I set up on receiving the card

"Shady & Dishonest"

I had a Fortiva credit card through Bank of Missouri and I closed the account last year. They've continued to charge me a $10 monthly maintenance fee because I've been paying it off and maintaining a balance. A few days ago they also charged me an annual fee... for a closed account that I cannot use anymore! I called up and said remove the fee and I will pay off the balance in full right now. They refuse to remove the annual fee. I filed a complaint with the BBB and am also filing a complaint with the NYS AG office against this business.

ALSO: This businesses parent company (Bank of Missouri) has lost it's BBB accredation!!

CURRENT ALERTS FOR THIS BUSINESS
Accreditation Revocation:
On 12/05/2022 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

6. Address disputes forwarded by BBB quickly and in good faith.

6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

"I was Having issues with a payment."

I was Having issues with a payment.. The lady in support was beyond excellent, she took care of my problem and walked me through the "how to". She had me fixed up in minutes. All support rep companies could take lessons from this group. A+

"Good job"

Great fast experience good job