"Highly recommend Arch RoamRight"

I was extremely impressed with the Arch RoamRight Claim Process. Although I am a frequent traveler, I have never before needed to submit an insurance claim. The process was very easy to follow and the correspondence from Arch RoamRight was quick and comprehensive. I highly recommend Arch RoamRight for travel insurance.

"Great customer service"

Every time I called I got to speak to someone right away and they were always nice and professional. I spoke with Isabell and also with Charlotte

"The process was easy and straight…"

The process was easy and straight forward to complete once a claim was made.

Once filed, there were email updates, and I didn't have to speak with anyone. Efficient and clean. Much appreciated

"Straightforward process"

Straightforward process. Timely payment of claim.

"Was like pulling teeth to get a refund."

We cancelled part of our trip due to a death late 2024. We just received our refund mid March 2025. So yes, we did get our refund. However, it was almost impossible to speak with anyone with knowledge of the case. The people that answer the phone were very nice but could give no information and the person I would need to speak with was very seldom available. I got multiple emails requesting information I had already sent in. Perhaps they should be more specific what information they needed to begin with and check to see if they already had it. Got the feeling multiple people were working on the case and did not communicate with each other. I have never had to file an insurance claim like this so when the instructions are vague, it just causes confusion. Got the feeling they were dragging out the process to delay the payment as long as possible. I would not use this company again and hesitate using the condo rental company again since they recommend Red Sky in their information.

"Failure to respond to claim"

Medical information was sent justifying explanation for canceled travel plans. All correspondence has gone unanswered. I'm having to consult an attorney.

"Good customer service…A+++"

Good customer service…A+++

"Worst communication from a company I…"

Worst communication from a company I have ever received. We provided several documents and had to continually follow up to get status. We then asked to have our claim escalated to a manager, which then took even longer to review. Eshuana was not helpful AT ALL. Terrible service!

"No complaints"

From the onset of inquiring about insurance with Isabel through the processing of my claim with Ashlyn, found my experience with Red Sky Insurance was smooth sailing. Both Isabel ad Ashlyn were kind, professional, knowledgeable about the process and efficient. Thank you for everything.

"very pleased everyone very helpful and…"

very pleased everyone very helpful and pleasant