"What an incredible company"

What an incredible company! Genuinely the best customer service ever. Easy and simple service + amazing company discounted appliances! I've had so much trouble with other companies, I will only use these guys from now on.

"Surecover repairs"

Chrissie was professional knowledgeable and very helpful

"Excellent service from Christie"

Christie was very polite & helpful from start to finish. I received very efficient service & an engineer was soon arranged.
Christie also made me feel valued & not rushed & she checked if there was anything else she could help me with before ending the call.

"My washer broke down on Monday and I…"

My washer broke down on Monday and I got a new one delivered three days later, thank you Stuart

"Breach of Contract"

Breach of Contract
Currently in dispute with this company for breach of contract. Reported my appliance faulty on the 14th September, engineer attended on the 20th and reported it needed a new circuit board. Today's date 25th October and I am still waiting for washing machine to be fixed. No response from emails since 3rd October, manager supposed to phone me back on the 16th and 18th October - no phonecalls, no response from Complaint sent by email on the 22nd October. Now sent recorded delivery letter after speaking with Trading Standards. Will end up going to small claims court if not resolved, not paying £216 for a service plan when Sure Cover do not provide the contracted service.
UPDATE 26/10/2023
Thankfully Managers Ross and Stuart contacted me yesterday and have been very helpful and apologetic. I have now received a new washing machine. Thank you for your assistance.

"Zara Barday"

I had a great conversation with Zara Barday who was very helpful with sorting my cover and made everything nice and easy.

"Great service from Christie, shame about her colleagues"

I spoke to Christie earlier today to report a technical fault on our washing machine. She was very helpful and explained the meaning of the error code, then proceeded to talk us through what the problem could be and how to check for a drainage block, which we did. It turns out we do need an engineer to call and this was booked in for us straight away, with Christie making detailed notes for the engineer.

Christie was a pleasure to deal with and very polite. It's just a real shame that her colleagues, who were probably seated around her in the same office, did not have the decency to remain quiet while she was on the call to us and continued to laugh and shout loudly amongst themselves, forcing her to apologise for them. Very unprofessional behaviour.

"Christie was very hellful"

Christie was very hellful

"Christie was very helpful"

Christie was very helpful. Called me back when she said she would and helped me to get an appointment booked in that worked!

"I spoke to Zara Barkley regarding my…"

I spoke to Zara Barkley regarding my warranty and she explained everything step by step so i understood great service would recommend