"I reported a repair and had an engineer…"

I reported a repair and had an engineer the next day really impressed

"Things have started well.."

Things have started well... no long telephone queue to report a fault, a friendly assistant - Christie - who seems to have efficiently set the ball rolling for our repair / claim

"Preston was vey helpful & had a polite…"

Preston was vey helpful & had a polite telephone manor. He was very professional.

"Christie lungue was very helpful with…I was so pleased with Christie well spoken and very happy to help me I hope I get to speak to her again if my washing machine broken down again"

Christie lungue was very helpful with me today helping me getting my repair done on my washing machine. They should be more people like her she was so polite I will give her a 10 out of 10 she was well spoken

"Preston was extremely professional"

Preston was extremely professional, polite and helpful with booking my engineer visit. A pleasure to deal with

"When i finally got through after40 mins…"

When i finally got through after40 mins . Preston Mvinjelwa emailed my documents and said he will send my paperwork through the post as i had requested. So was very helpful.

"Helpful Agent"

Preston Mvinjelwa was pleasant and helpful

"Very helpful and easy to talk to"

Very helpful, positive and came back to me promptly,
Regards,
Rob

"Constant calls to the point of Harassment"

I purchase 2 products from them and now they continue to call me after covering additional appliances. I have been called more than 6 times over a 2 month period, to the point it has been harassment. 2nd time I strongly ask them to stop. I now wish I never took out the policy. They call you up saying the are just checking their records with your information and we are going to sent your new paperwork out to your address- it is like a checky sales ploy, which is misleading. The financial authority should do some investigation with this company. They took £240 from my account without my authorisation in Aug this year while I was aboard on holiday. I am happy to speak to any of the directors direct . massive poor experience.

"efficient and attentive"

Hi
Very good service. Friendly and helpful.
Preston Mvinjelwa Was excellent.