"After putting a bad review on trust…"

After putting a bad review on trust pilot about Sure Cover was contacted within an hour and all matters were successfully closed out. As part of the agreement to close this matter out my original review has been deleted.

"Automated cold call scammers."

Automated cold call scammers avoid

"Ross & Chantel were very Helpful in…"

Ross & Chantel were very Helpful in everything, i am so Pleased l joined Suregroup.many Years ago and I am still with them

"I can’t get in contact with SureCover …"

I have been contacting SureCover since 9 December 2024. I made three phone calls between then and 17 December. I was asked to send photos of the appliance to the repairs department which I did. I tried on numerous occasions to get through to them since sending the photos and the telephone number is no longer ringing out. Is the company still in business???

"This company is rude and has no real interest in…"

This company has no real interest in helping with breakdowns.
I called them last year to report my LG washing machine had broken down and was making a very loud banging noise when you turned it on, I was told to do a video recording of the machine showing the problem, I did this and emailed it to them, I was presently surprised when I was told it was beyond repair and they would send out a like for like replacement.
I was asked to look for a like for like machine and email them my choice.
Before I had a chance to go online to look at the options, I received an email from Sure-cover with their suggested replacement,
I replied explaining that their suggestion was totally different from our original machine, our machine was top of the range (at the time of purchase) costing over £700.00, it was a 9kg drum opposed to the 8kg they offered, it had a spin speed of 1600rpm opposed to the 1200 we had been offered and the machine they suggested was almost £300.00 cheaper!
I never had any further correspondence from them, the next thing I knew, they had delivered the cheaper lower spec machine while I was out.
Although I complained, I had no choice but to use the machine, as we had a build up of dirty clothing and couldn’t wait any longer to do the washing!
We never heard from them again.
Almost one year later, November 2024 the replacement machine broke down with what seemed to be exactly the same problem, once again, I was asked to do a video recording and send it to them, once again I did that and sent it to them.
I called them back (spending 45 minutes waiting to get through) I was told they forwarded the video to their engineers and the engineers would be in touch, I called back again one week later (spending another 30 minutes for someone to answer) I was then told, their was nothing they could do and I had to wait until someone contacted me, I asked for a direct number or email for their engineers? they said their was no direct number or email for the engineers and their was NO OTHER OPTION but to wait to be contacted.
I have called two more times (always having to wait to speak to someone) trying to explain that we had Christmas coming up and we already had run out of clean clothes, bedding and other items.
I was told each time that they would make the engineers aware it was an urgent matter, when I told them this was not good enough to be told I must just wait, their answer was “there must be a laundrette nearby” they suggested taking our washing to the laundrette while we were waiting,
We are now approaching the new year with NO SIGN of getting this matter resolved.

"Shout out to Ross "

Ross really went above and beyond to try and get my washing machine replaced. It took him 4wks, everything seemed to be going wrong but with his perseverance we did finally get it replaced. Thank you Ross. If it wasn't for you this would have been a 1 star rating

"Scam company"

I have made three calls to this company last week each time I was promised a call or email back. I have been told that my washing machine can't be fixed and I am due a replacement. The engineer came out on 31st October I waited 5 weeks for him to come out and have emailed no replies, I have phoned you wait minimum of an hour then they say someone will be in touch within 24 hours if not call us again!! Delay tactics springs to mind. Avoid avoid avoid this company.

"Absolutely awful company"

Absolutely awful company, scam. I insured my washing machine with them 8 months ago and was told I'd get email documents, which never ever arrived. My washing machine is now broken and I've only managed to actually get through to them once in a week (only way to contact them is through a single line) - you're usually in a queue for hours and then they hang up. I've emailed the details to the email address as I was given and emailed through the portal - no response. I've reported as a scam with my bank who are now taking action - avoid

"Washing Macine"

I was telephoned while I was in Tesco. I am a pensioner and I really didn’t realise at the time why the person (can’t remember the name) was calling. As I was wanting to get my shopping and get home as it was snowing I agreed to insure my washing machine with you. Once home I checked my file and found I am still insured with another firm so please I would like a refund and to be taken off your books. My name is Mrs Judy Ward, 96 Eliotts Drive Yeovil Somerset BA21 3NP. Thank you,

"Disgusting"

Disgusting. Rip off company.
You have to wait 6 weeks before you can claim. Then claim team advise a payment if £100 in first few months after the initial 6 weeks, then changed it to a year. The customer advisor had no idea what the £100 was for 😳
I will be requesting my calls be listened to. Also the T&C emailed as a link - Page Not Found - wish I could upload the screen shot.
They assured me a phone call would be made today - still waiting!