"Positive"

Positive, proactive and friendly team for the installation.
Sales excellent too.

"Annual Jacuzzi service reminder was…"

Annual Jacuzzi service reminder was helpful and work carried out on time by very friendly and helpful engineer. very happy with service. They also spotted a problem with the jacuzzi lights which are covered by warranty and arranged for jacuzzi to visit and fix the issue. Highly recommend Hot Tub Studio

"Excellent customer service"

We brought our hot tub last year and can’t rate the customer service enough. When buying, when sorting our service, when sorting an issue (turns out wasn’t an issue, just an unknown switch to us lol) all dealt with extremely efficiently and with such lovely friendly manners. Nothing seams to much trouble. Emails are responded to quickly. Questions answered effectively and when we thought we had a prob, it was arranged that same day and an engineer sent out the next day! Wouldn’t hesitate to recommend :)

"Excellant service from purchase of hot tub 10 years ago to ongoing up keep and maintenance"

I purchased a hot tub from Andy and his team, 10 years ago. It is the best thing I have ever bought! I have continued to be a customer, purchasing my products and seeking advice, guidance and service maintenance from the team. I would highly recommend Hot Tub Studio.

"Quick efficient response to a breakdown…"

Quick efficient response to a breakdown of my tub, I have been having issues for over 2 years and despite many visits from "qualified engineers " no one was able to identify the problem, An email to Hot tub Studio and Andy ( CEO ) called me and said he could get an engineer to attend within a few hrs, obviously I have heard this all before and often ended up paying for parts that were not needed, the engineer called as promised and identified the issue within 5 minutes! A new part was needed ( under ten pounds) and I had a working tub again. Very knowledgeable engineer and even though I didn't buy the tub from them treated me like you would expect to be treated . Well done team! A happy client.

"J-355 Luxury Hot Tub"

From purchase to delivery everything was 5 star. This being our 2nd purchase from Andy in 20 years and the 1st one is still in use! When you have a look around at cheaper brands there really isn't anything in comparison. Yes Jacuzzi are a bit more expensive but you really do get what you pay for. When purchasing from Jacuzzi you are buying quality that is going to last you a very long time. Remember your dealing with a company with an outstanding track record. Definitely my best purchase this year and just one more thing the stereo system is amazing.

"A Great Team"

So far my experience has been great. Keith was very helpful and accommodating during the research and eventual deal and sale process, including site survey to confirm access and location suitability. The installation team were also fantastic, taking the time to ensure the Jacuzzi was perfectly positioned to our desires. The filling and startup of the Jacuzzi were done in no time at all, finishing with a good explanation of operation and maintenance. Thank you and I hope the great service continues into the future.

"Great customer service"

We have bought 2 hot tubs from Hot Tub Studio over the past 2+ years. We have always received a 5* service from ordering during Covid, delivery, ongoing enquiries and more recently a technical issue which was resolved on the same day. Everyone we have dealt with is knowledgeable and helpful. They have made running our holiday letting much easier.

"Wow… can’t believe I’ve brought myself…"

Wow… can’t believe I’ve brought myself a hot tub. So very pleased with the knowledge and customer service I received whilst deliberation which model to go for. Plus a fab price too, would definitely not hesitate to recommend this company to anyone looking for a real treat as they go above and beyond to meet your needs… Thank you

"In one word: Superb"

From start to finish, as a first time buyer of a hot tub, the purchase experience was top tier. The lead time was quick as the exact item I wanted was in stock. The delivery and set up was made swift and easy by the gems of staff that came on the day. 100%, would recommend to anyone.