"Great Customer Experience"

Great customer service from the off. The relaxed salesperson yet very informative to the third party crane driver that lifted hottub up and over the house roof. Manual is very straight forward and cleaning process explained fully. Expect half a day for install and instruction all included in the the service :)

"Excellent company to buy this luxury item from"

My experience of buying a hot tub from Hot Tub Studio was excellent from the start. In the showroom the young lady was very helpful and informative without being pushy. A site survey was carried out very quickly and any queries I had resolved. Delivery and installation was on time and the two guys were courteous and helpful. After sales service has been good and my questions answered quickly. I would definitely recommend this company.

"Best customer service …"

Decided to treat myself to a hot tub this year. My sister has owned a hot tub for quite a few years and surgested I not buy one online off ebay or other online stores and to find a local surplier so I could have a contact for surplies and service after purchasing. I chose this company as when I went in it was not hard sell and manager asked what my budget was and then found me exactly what I was after from stock. I couldn't take delivery straight away as I needed to prepare area and this was not a problem and they fitted in delivery to suit me. Every time I've contacted showroom with enquiries before sale and a few times after sale Andy the manager has always phoned back if he was not available at time and answered every question I had. I am most impressed with after service as a lot of companies are not as interested after sale is done. My hot tub was not the most expensive in store but still treated very professionally and equal to bigger sales at a time that they have a lot of orders going out. 10/10 service from all staff at this company.

"Un-compromised customer service from my…"

Un-compromised customer service from my experience. I have had my hot tub which I purchased from them 15 years ago. Over that time I have had a few occasions when I needed some repairs and these were completed quickly and professionally. More recently I had an issue and Andy was extremely patient in talking me through the repair so I could do it myself. If you are looking for a great service for your hot tub I would highly recommend Hot Tub Studio.

"We purchased our first hot tub in…"

We purchased our first hot tub in January 2012. We had excellent service from Hot tub Studio, this is why we kept going back for accessories and information etc. After nearly 9 years, our cover and a few worn out parts needed replacing. James the engineer came to check it out and told us the cost of replacement parts. We then decided to purchase a new one, so contacted Andy who was his usual helpful self. He suggested a similar spec Jacuzzi and gave us a very good price on the old one. 4 days later they came and took the old one away and installed a brand new one. The two fitters were very helpful and friendly, nothing was too much trouble for them. Will definitely recommend Andy and his team to our friends.

"The process was made easy and simple…"

The process was made easy and simple with Andy and the team. We had a couple of small issues which were sorted straight away with no questions asked, great service

"A1 service"

Absolutely wonderful ,cannot Thank you enough , first class service helped us sort out problem and will coming back again for products and parts. Have recommended you to all our friends super super service . Thank you to Keith for knowing exactly the problem with out sapphire spa tub

Many many thanks
Mandy
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"To start to finish this service was…"

To start to finish this service was Great and the fitters work really hard to get the hot tub in to the garden thanks again

"We had our new j375 delivered two weeks…"

We had our new j375 delivered two weeks ago and we absolutely love it! The guys are so knowledgeable and helpful. Great support. Excellent quality and looks amazing.

"Highly Recommended"

Friendly, responsive, knowledgeable and very efficient from the moment we went to choose the hot tub to the ongoing service and support. Thank you.