"Broadband"

Posting on behalf of Mrs Harrison. Outstanding service can't fault Kloud 9 from start to finish all staff involved have been amazing! The service is by far the best I have had from any other provider. Well done everyone at Kloud 9 and thank you!

"Had kloud 9 installed while I was in…"

Had kloud 9 installed while I was in hospital having major surgery Sarah kept me well informed about when they were going to.install.it
I had a very pleasant experience with these people and I've had the fastest connection I've ever had
I've never had a single issue with my broadband connection I'm well pleased thank guys

"Fast and reliable connection "

Easy install, me and my partner work from home, and the Kloud9 superfast and reliable broadband is great.

"Kloud9 overcame installation…"

Kloud9 overcame installation difficulties due to cable location and achieved a good response from our landlord on how tidy and efficient the install went.
The internet speed is fantastic compared to what we had before.
So great speed and great service so far no issues.

"Good contact throughout …"

Good contact throughout with a problem running line from neighbours house resolved promptly. Good coverage throughout house and good speeds.

"Excellent customer service"

Excellent customer service, quick connection (including running a new overhead line), and lovely fast broadband!

"Super-impressive Kloud9"

Having originally pledged my voucher to Openreach in mid-2024 I heard nothing back, but after investigation found that they were not planning to connect in my area. So followed up on lesser known Kloud9 who happened to be in the neighbourhood installing ultrafast broadband. What a good decision.
Kloud9 have been brilliant. Customer service involved contact with other human beings able to answer 'off-piste' questions and who actually followed up to ensure things were happening and to our satisfaction.
The Engineering Team who completed the installation, involving sinking cable rather than the easier overhead connection were first-class and went out of their way to meet our requirements.
Overall, really impressed with Kloud9. Wish my dealings with other service providers were as easy.

"Proactive Customer Support"

I spoke to Conner & Liam about ongoing issues I am having with internet speed and both have not only been very helpful but very proactive in their approach - often chasing me to see how the problem is vs the fix they offered.

"Everything is working fine"

Everything is working fine, I've got no complaints, great company

"I recently had my installation…"

I recently had my installation completed. A new pole was placed to effect the connection and the installer was very helpful. The speed is very good in both directions. Customer service has been excellent.