"Do not sign up for this broadband"

Poor customer service. No broadband. Money taken from account monthly yet no service. Now reported to the police and to santander fraud investigation team.
If you want my advice do not touch these with a barge pole!!!

"Shocking service & no support!"

Shocking service when you have issues, no service since last week and no one answers emails/ what’s app, ticket numbers. And how am I constantly I’m the Q at number one yet so one answers all day. It is so frustrating. Issues every month with the service been down or too slow and then they try and resolve it and maybe have 1-2 days ok. But every month this happens!

"Please stay clear of this business"

Please stay clear of this business. Very poor customer service. Impossible to get through by phone. Numerous payments taken after cancellation given. No response to online tickets.

Please avoid.

"Switched from BT and wish we hadn't"

Had 4G antenna fitted as BT service very slow in our rural area. For the first couple of weeks we had greatly improved speeds and stable connection. That was several months ago and now we often have no connection. I have been in contact with the company on numerous occasions, many times to be held for 15 minutes in a queue only to then have a message 'all our operators are busy, please leave a message' Messages left but no response. When I did manage to speak to someone they said to load Team Viewer but the internet was so slow it took hours to load. She promised to call back but never did. I know we live in a real black spot for internet connection but my personal experience of Broadband Shack is of extremely poor customer service.

"Disgraceful service"

Having been a customer of Broadband Shack for many years, when we first started having issues back in March I dutifully raised a ticket. They contacted me to say yes they could see an issue, but didn't have a resolution date. This was frustrating, as I run a business from home, but I continued to wait, and wait. I contacted them repeatedly, my voicemails went unreturned, emails ignored. Occasionally someone would send me a generic email to apologise, they know how frustrating it must be, etc etc. No alternative offered, no refund given considering they were not actually providing any service. They logged in to try and resolve it, couldn't, advised they'd be in touch, never to be heard from again. We eventually had to source an alternative provider so that I could run my business. I informed BBS that as they weren't actually providing a service and haven't for months, they needed to close my account. Of course they didn't reply, I cancelled my direct debit, so they took money from my card. I had to block them with my bank to prevent them taking any more money. They are now trying to charge me £70 to get out of a service THEY ARE NOT PROVIDING AND HAVEN'T FOR MONTHS. And still haven't sent me their complaints procedure, which I requested directly from Kerri twice now. I have all the emails that I have sent from the very start of the issue and I will continue to escalate this. Avoid this company at all costs, the first sign of a problem they'll shrug their shoulders and continue to take your money.

"Excellent service overnight delivery…"

Excellent service overnight delivery and router setup. Cody provides a very friendly and helpful service - recommended!

"Everything is brilliant"

I have been with broadband shack for a couple years now and I can not be happier. Great prices, good staff and a brilliant product. Defiantly recommend them to anyone considering it 👍

"Great customer service"

Been with Broadband shack for 3 years now. Just had to change our Sim and with help from Gavin, Adam and the very patient Codie guiding us on the telephone we are back online and with a great internet speed. Well done guys!! Very happy and relieved customer!!👏👏

"Having had poor Broadband for the last…"

Having had poor Broadband for the last 10years with various companies broadband shack have been amazing ! Fast and reliable

"Great service got my 4g installed last…"

Great service got my 4g installed last week been struggling with 5mbps on bt forever now getting a steady 40mbps installation done professionally