"If you want a stressless holiday stay elsewhere"

This reveiw spans two stays we had at Golden Sands. The first time we stayed Mid August, we hired a 'comfort' caravan. We were placed in a caravan that was badly worn and damaged (see pictures). We had a 3 day/2 night stay. We tried to book our slot at the onsite swimming pool the first day we arrived, we were told there was no availability until the morning we were due to check out, complained to reception who managed ot get us booked in for the next morning. Arrived at the onsite restaraunt on the first night, placed our food order, waited 30 minutes to then be toled they were closing the kitchecn as a staff memebr had tested positive on site for Covid. Refunded our money and were told we would have to go to the onsite chippy and bring it back into the restaraunt. Used the swimming pool the following day which is not suitable for kids. You get reprimanded for jumping in, splashing, sitting on the wall, just generally anything other than swimming in a straight line like you're training for the Olympics. The pool is really small, its not how it looks on their fancy website. Went to the restaraunt on the second night to be told they werent taking food orders as the kitchen were falling behind, so on-site chippy it was again. Whilst in the onsite entertainment club on the second evening, I left our bingo dabbers, drinks and my sons medication on the whilst I went to the bar to get myself na dthe kids another drink (I was on my own with my two lads), whilst I was gone someone kindly cleared our table, cleared away our drinks and threw away my sons medication and our bingo dabbers, had to speak to security to get the medication back. We ended up with a partial refund of our holiday and an apology for the hassle. Made the mistake of giving them a second try as we'd got a discount of 15% off if we booked again this year, booked another 3 day/2 night stay at begining of September. This time we've been put in a decent caravan but the cleaners have unfortunatley forgotten to put toilet roll in the bathroom before we checked in. I reported it on their app, had no response, went to reception a couple of hours later, they said they'd get it sorted, went out for the afternoon and came back, still not been sorted, been back to reception and was basically told everyone was too busy, they'll get round to it. Its a toliet roll, I'm not asking for someone to build me a balcony extension. I've ended up just driving to the shop off-site and buying some myself. Also no availability in the on-site pool, again, we've managed to get booked in for the morning we leave, but I've had to request a late check out to allow us more time they've happily obliged, and charged me £20 for the priviliedge. I know the prices seem lower to other sites in the area, but trust me, there is a reason. Just pay the bit extra and stay somewhere else.

"We had a,week in golden sands in a…"

We had a,week in golden sands in a lovely privare van we have been going to this holiday park for years the noise and fighting from travellers was disgusting the soft play was out of use in thr arcade and was full of very rude children the noise from the outdoor swings carried on until after 2 am a few nights they have a outdoor film night for the children it starts at 830 it was still playing after 1 at night kids screaming and shouting cars flying around at such speed someone is going to get hurt the swimming pool is run by an older lady who is very rude and shouts at the children for smashing and just basicly having fun no lockers you have to put bags and belongings on a bench we noticed the police a few times at the office too it has been took over by away resorts the place is really run down and noticed a lot of the private owned vans were empty and selling up we will never return to golden sands it used to be such a nice place there is a tractor going around emptying the bins driving Much to fast the place needs to be shut down before something bad happens my advice stay well away

"Complaint unanswered. Management invisible."

The Caravan we rented was brilliant excellent position overlooking the sea and well equipped. The site another matter. We purchased passes, 3 adult 2 children to use the pool. Rang Sunday told no places ring at 10am Monday. Did this to be told booked up as opened at 9am. Complained at the office and informed the Manager would ring us in 24 hours. Still not be in touch a week later. Tuesday tried 80 calls to get through negative 113 Wednesday 2 Thursday and gave up went to pool in RHYL. Plus the kids soft play area is out of action and not known when it will be repaired. No customer service focus whatsoever would love to speak to the Manager about our complaint but they must have binned it. Moral is don't bother purchasing passes if you want a swim or your children want to play in the soft play area.

"Disappointing"

Caravan site was disappointing, pool was tiny , had to put our belongings on a bench, no lockers etc, could only swim for 45 mins, staff didn't seem polite, entertainment ended at 10.30-10.45, park was designed for very young children, think I'll be sticking to haven in the future

"To expensive to return been coming for 6 yrs won’t be returning …"

Brilliant holiday caravan beautiful nice and cosy for feb halfterm but won’t be returning for the price hike can’t afford feb halfterm gone from £235 for a weeks holiday to over £700 to much for a single mum with a special needs child

"Swimming pool staff are the rudest…"

Swimming pool staff are the rudest people I've ever met on a holiday site. Our young children told off for screaming while enjoying themselves in the pool because a member of staff was on the phone? Why use the pool area as an office? Had to phone in the morning to book swimming for the afternoon. Called over 100 times no answer. Went round to book it and got shouted at by the pool manager. She was also shouting at a man before I arrived too. He told me she'd spoken to him terribly as well as he walked past. I asked her why she was speaking to me like that and the man before me? She said 'who, the coloured man!?' wow!! I said no? Seems like she's been having a go at everyone who comes near her precious pool. Disgusting behaviour from that rude woman. Can't believe she has a job here at a holiday site of all places. Can't believe she works in hospitality. One bonus is she looks close to retirement.
First time at Golden sands. We usually go to haven regularly and have always had a great experience with younger more polite staff. Golden sands is basically a poor man's haven.
Our caravan has to be at least 30 years old. The fabric on the seats is all ripped and the carpets are visibly dirty.
On entry to the site, there are lots of in used caravans dumped, not a great first impression. Will never come back here again, woukd rather pay more and visit a haven site or centre parcs.
Last nights entertainment wasn't bad however. Average bar prices too

"arrived on 14 aug 2021"

arrived on 14 aug 2021
phoned reception a few days before I arrived and was told check in was between 2 and 5 pm when I arrived was told between 4 and 5 pm got keys between 5.30 and 5.45 people where still waiting for keys after 7.
while there needed internet access no internet in FSB04 using paid wifi reported to reception and was told someone would be round to check left on 28 aug still no body came and wifi in complex not working
Have been cming here for a number off years and have never had such a bad experiance.
The rest of holiday was good and the staff in complex where polite and friendly
If this had been my first time here I would not be back

"Staying in a lovely privately owned…"

Staying in a lovely privately owned caravan on golden sands park in town rhyl. It is a corner plot advertised as not overlooked with views, which it is but and a big but the park itself continually parks used mobile homes on the road in front of the caravan. You have to circumnavigate the site to park your car next to your van and to get out of site. The veiw is then an unused empty van. Site itself is unhelpful they are even as far as to say disinterested.

"We stayed here on the 26 June in a gold…"

We stayed here on the 26 June in a gold standard caravan on sea breeze site costing £755 for 3 bed room caravan. We booked threw hoseasons being a reputable company as was totally disgusted with the caravan it had food stains all over the seating area the bedding was supplied with the caravan in the children's bedroom there were 2 dead flys were it was tooked in it was damp with mold marks over it. Food marks on the double bedding seats were ripped and the carpets were very dirty. I've complained to hoseasons but had no reply will never book threw hoseasons again very disappointed also as a family of 5 we had to save up for our holiday and really looking forward to the break it was that bad we even left on the Thursday morning.

"Stinks"

Stinks, bad staff, drug use