"Still waiting on a refund from when our…"

Still waiting on a refund from when our holiday was cancelled.

"Soon rebooked .."

Soon rebooked ... no issues

"Very pleasant holiday entertainment was…"

Very pleasant holiday entertainment was really good.

"NICE STAFF AND CAMP."

Stopped on a few camps in the area. but prefer this one for its facilities nice food/swimming pool good entertainment.The staff are always helpfull and pleasant. I think the chip shop is missing a trick by not stopping open after the entertainment has finished if you want something to eat after you have been out you have to order a takeaway or leave the camp. Will be going again and would recommend it.
G.Roberts Stoke.

"Terrible weather"

Terrible weather , only half the amusement arcade open, soft play area closed very overpriced at £417 for 3 nights, but still enjoyed x all of the staff we had contact With were lovely X

"I was very disappointed that the soft…"

I was very disappointed that the soft playarea was closed as I brought my 2 grandchildren aged 6 and 21 months. It was a major factor when I booked as February is a cold and wet month.
Also the shop on site was closed which was inconvenient for us as we did not drive .
I was notified about a week before we arrived at your park but it was to late to change our plans and dates as we had booked and paid for our coach seats and it was also my grandsons half term off school. Myself and my daughter had booked time off work which we could not change so we had to come on the dates we had booked.

"call That clean"

When we first arrived staff was very friendly and helpful, once we had the keys to our van we went in explored, which to say it was a silver it was very very basic hardly anything in there. Whilst unpacking the car I started focussing on there was a wet patch on the base of the sofa and the cushion wasn’t on there. I put my hand on it and it was wet, at first I thought maybe the cleaner had spilt something on there but I was wrong. I could smell urine and we carried on unpacking, I went and smelled the wet patch and the soaked cushion, it was soaked from urine. We called up and they moved us to a gold caravan. Which was a lovely little unit. The following day on the Tuesday we went out exploring to come back and find the site flooded, we got back to the van there was no Gas or electric by this time it was 16:15 I rang up reception for them to say yes everyone need to clear out by 17:00 as they was closing the gates at 5 due to flood warnings. If I did not ring up I would not of known this. They didn’t bother to apologise, didn’t bother to tell us we had to leave no email, text, note on the caravan etc. They didn’t give any recommendations for where we could go as we are nearly 5 hours from home and to travel home with a 2 yr old. When I asked what is gunna happen about the rest of the holiday she said she doesn’t know. Not very helpful. To then fork out quite a lot of money to stay somewhere as it was only the beginning of our holiday. The storm was not there fault but there communication could of been a lot better.

"Great Park"

Lovely park with great facilities and helpful, friendly staff. We’ve stayed here three times. Only thing it needs is recycling facilities

"5 star ⭐️ ⭐️⭐️⭐️⭐️"

We recently came here for our third time and absolutely loved it, If you enjoy caravan holidays or looking to go for the first time look no further this place is amazing and fantastic for the kids my two boys love it. The place is obviously very well run and is spotless, the food and drinks in the sandpiper is really nice and reasonably priced but the best thing about golden sands is the goldstars and what stars they are too they are just unbelievable with all the kids and work tirelessly to make sure the kids have the best time ever honestly visit goldensands and see for yourself you will struggle to find a better caravan park, top notch!! Already booked for next year 🙌🙌

"Reply"

Average that's all I can say wouldn't go again