"I booked a caravan for my wife and…"

I booked a caravan for my wife and daughter with the grandkids in August of this year which I was told this will be the van you will get,
My wife and daughter turned up with the kids on Monday to be told someone else was in the van we booked and we will try to sort something out for you,
No one from golden sands had the decency to email me to tell me about the changes and the van that they gave to them was no up to standard for a disabled person.
The toilet door would not close and when my daughter told the reception she was told we will have a look but has you will be going home in a couple of days I don't think we can do anything about it.
When I booked out today I did say something to the desk and the reply I got was we do not guarantee a van so can someone answer me this when you book a caravan on this site and they give you a number is that not booked a caravan according to the site they can change it any time they want to and if you book a van on this site and they give you a number dont believe them,

"Had the most amazing weekend"

Had the most amazing weekend. Entertainment was brilliant Entertainers where so good especially Chloe she she had the edge. Caravans clean warm and plenty of space. Looking forward to our next visit all being well.

"Customer service not good after booking"

It would of been nice to get a phone call back what was promised when I rang to say I’d found it cheaper on the internet. I feel the customer service needs a bit of updating it’s as if you have paid in full we are not bothered. All it would of took was a phone call but that didn’t happen which annoyed me. Look on line first rather than phoning to book you can save money as once you have paid they don’t care.

"Clean and tidy with very comfy caravan"

Clean and tidy with very comfy caravan. Parts of park seem overcrowded with caravans. Nice beach with easy access. Amenities good for time of year, but all facilities seem to be concentrated in one area, entrance to park off main road with not a very pleasant entrance to site as narrow with cars getting passed. Staff friendly and helpful. Not bad for a short break.

"Fab ten birth caravan"

Fab ten birth caravan, clean and right on the beech.

"this is the fourth tíme at golden…"

this is the fourth tíme at golden sands and each time we have really loved it there. the caravans are really nice and tidy and the site is kept lovely. the shop is a bit of a let down as it closes early and is not very well stocked. the fish shop is good though. i would recomend this site to anyone and it is really close to the beach.might go again next year .

"Very good site for holidays"

Very good site for holidays, use it every year. Great caravans, very helpful and polite staff, great value for money, carnt speak highly enough.

"Very good holiday site staff very…"

Very good holiday site staff very welcoming and friendly caravans up to date and cheap looking forward to going back to the golden sands next year thanks for a great holiday

"we met friends on hol and was talking…"

we met friends on hol and was talking quietly in park at nite and we got moved by security two nights on hol. I wasnt happy as holiday is about enjoying yourself and wasnt happy about being rushed out off club with plastic cup to put your drink in not happy with that either

"Enjoyed alovely Monday to Friday lovely…"

Enjoyed alovely Monday to Friday lovely caravan Entertainment was very good only little disapointment was the times of opening of shop and early closing of chippy which was great quality & value altogether a good first time visit but as they say"We'll be Back next year W. Baker