"Beware this company is not replying to…"

Beware this company is not replying to any contact either by email or phone. The website says it’s undergoing maintenance, however this is a sham, as you’ll see by their out of date email post.

"Don't use this company!"

My husband went to view the sale furniture in August when it was on display in an hotel. Delivery was due in September but didn't arrive, then due at beginning of October but still didn't arrive. It transpires that this company owe money to the courier company so they're holding the goods until they get paid. Subsequently, we cancelled our order. Unfortunately, my husband paid on debit card and as yet, we have not seen a refund!

"Joke of a company"

We purchased a corner sofa from one of their pop up shows which cost £1000.
It got delivered damaged, the courier phoned the company and explained it was damaged.
The company asked for photos which we provided and after numerous phones calls with no answer and several emails later which eventually they did reply they offered us 3 choices.

1 Keep the damaged furniture with £100 knocked off the original price which went upto £150 when we declined.

2 Order a replacement set which they told us it would take 2 months for it to be delivered again and as the original furniture took 8 weeks to arrive we declined as by this time summer would be over and it might have been damaged again.

3 Offer a full refund.
We opted for the third option as we didnt have any trust in option 2 and we certainly wasnt prepared to keep damaged goods even if they did offer £150 to be knocked off.
Its damaged and not safe so why would they think we would accept that.
We returned the furniture took photos as proof of return and waited for a response.
2 months had passed and still no reply and by this time we had paid our visa bill, so a £1000 visa bill paid and no refund.
Again after numerous unanswered phone calls and emails we did get a reply that they promised us that a full refund would be reimbursed back to us.
1 month later and still nothing so after more emails saying that further action would be taken if we didnt get our money returned we got a message saying it would be in our bank by the end of the week which surprisingly it was.
I wish i had read the reviews on trust pilot first before our purchase as we would have stayed well clear of this shambles of a company.
Furniture arrived damaged so obviously there is no quality control put in place at their warehouse.
Customer service is extremely poor.
They take your money quickly but are very slow in returning it thats if you even get it back, it looks like we were one of the lucky ones after reading the other reviews.
We now have some lovely rattan furniture from a reputable company which took 2 days from ordering to delivery and looks lovely in our garden.
Do not buy from Rattan.co.uk they are are an amateur set up, please stay well clear of this company.

"Ordered £1000 rattan set and they've gone!"

Ordered a £1000 corner rattan set and have heard NOTHING from this company. No emails, no phone calls and have seen they've disappeared from Facebook, their website is down and are uncontactable. Heard they have no gone into liquidation with my money. Thank god I ordered this on a credit card.... SHOWER OF SSSSHIT COMPANY!

"/';pThe Worst Customer Service Ever!"

/';pThe Worst Customer Service Ever!

So we saw the advert on Facebook and popped along to the pop up shop at a well respected hotel. The products were very good quality and we placed an order. The Sales Lady was very poor but we left on 24th August expecting the goods by middle of September.

That date came and we heard nothing and my Wife googled the Company and we saw the dreadful reviews! The phone number doesn't work, the nightmare began! I tried contacting via Facebook, you just receive an automated reply. I emailed and to be fair you do get a reply within a few hours. Anyway after few email back and forth over a week the courier contacted me to say the goods will be delivered, great we thought! On the day the time passed so I rang the courier, the delivery had been cancelled!

This happened again, I actually got the source of the problem, the Courier wanted paying by the Company up front to deliver the goods!

After more aggravation and email exchanges and threatening to contact my bank to get a refund the goods were actually delivered at the end of October!

We are happy with the goods but the service is THE worst I have ever experienced and they obviously know it is terrible hence only communicating by email.

BEWARE OF THIS COMPANY!

"💥 PLEASE READ 💥"

💥 PLEASE READ 💥

In September 2019 I brought on my debit card, not credit card a 8 seater garden platinum rattan set from this absolutely disgusting company at a local hotel. It was a pop up thingy.
I cancelled my order the next day after reading really bad reviews. I emailed daily without shy response. I then got a reply, which I now know to be a load of lies, promises and more promises. I contact trading Standards who advised me to contact my bank.
I sent all relevant receipts and emails, plus the letter regarding the liquidation to my bank. They where so helpful. And on Friday I
My bank has PAID me in full.
EVERYONE please contact your bank to see if you have an insurance on your current account if you paid by debit card.
I’m hoping and praying they return to the hotel I was falsely sold the furniture, because I’m definitely going to let others know what absolute cowboys and rip-off merchants they are.
Good luck everyone!!!

"Hope the few family members that left a…"

Hope the few family members that left a good review of this sshit hole company are proud of themselves.
Cant wait until you start a 4th company next spring and you rip off more customers.
You shower of cuntss.

"Liquidation"

If you paid money to WGF Trading Ltd Poole and the furniture was Alfresco Rattan I have been advised that have applied for liquidation. If you haven't had your delivery you are unlikely to get it. I paid by credit card so hopefully, I will get my £1559 back, but it isn't guaranteed, as the credit card company allow them 45 days to dispute it and I might be lying.

"Cowboy fraudsters! £1000 out of pocket"

This company needs to be reported to trading standards - this fake company is taking good peoples money and not delivering good, we ordered a set in April with delivery expected early July, here we are in October with no set and no refund, if u email them they take 2 days to get back to you and fob you off with “the accounts persons not here at the moment but we will look into it!” Not good enough I’m afraid! We were even offered a £40 by way of an apology for having to wait which never materialised! My advice avoid at all costs if u have ANY rattan sales going on at a hotel or conference room near you it will be these cowboys! 🤬

"If there was an option to give no stars…"

If there was an option to give no stars I would! Do not buy from this company . Ordered goods which haven’t been delivered. When I called third party courier firm who arranged delivery date was told the goods won’t be being delivered as they haven’t been paid. So we’ve no goods , no sign of a refund as the company don’t reply to emails . The phone number says the mailbox is full and turns out the website doesn’t exist either! Now reading all the reviews on here I see this is common practice.