"WOW!!!"

I had an issue with the Quattro remote, and emailed Duncan. From the start he was so helpful!
He suggested I take the remote apart and clean inside…… I was pretty scared to do this as I’m not technically minded, he went step by step and told me everything I needed to do. The result is…. ITS WORKING
He is a credit to the company, very knowledgable and most importantly honest.
I certainly would recommend to anyone.

"Excellent outranging service"

I am located in Germany and have bought the Nemesis plus. Unfortunately it was delivered with M14 wheel rods, instead of M16 that I would need for my campervan. because I wanted to start a trip to spain this weekend, I asked purple line what to do and they made it possible that I received the M16 rods overnight. That is absolutely great service. And by the way, the product is excellent and as easy to use as I have expected.

"Absolutely first class service"

Absolutely first class service. Friendly, helpful and expert staff who sorted out our problem quickly and efficiently. They gave us all the advice we needed to retrofit a new CU and controller, and it worked first time! So relieved that we are mobile again. Thanks Purpleline!

"Sehr schnelle Hilfe netter Kontakt."

Sehr schnelle Hilfe netter Kontakt.
Ich hoffe das ich es nicht wieder benötige, aber wenn weiss ich das ich gute und schnelle Hilfe bekomme.

"Duncan at Purple line was so helpful- 5 star service!"

Duncan at Purple line was so friendly, helpful and knowledgeable. Nothing was too much trouble he contacted me via email and we spoke on the telephone.
My mind was put at ease straight away because he understood the motor mover so well. He is a true asset to your company.

"Purple line support team are absolutely fantastic in customer support purple line …"

Purple line support team are absolutely amazing, Duncan was a young man with whom I spoke with. After explaining that I’d misplaced my remote control for the caravan mover and was it possible to purchase a replacement. Duncan advised to send in some photos of the box so that he’d ensure I would get the correct control. He was absolutely amazing , he even phoned me a few times to let me know he was tracking my product and ensured that I had received it on the given date. What a polite and helpful person he’s a great asset to the company. Many thanks S. Taylor

"Absolutely great customer service"

Absolutely great customer service. Enabled me to fit my Nemesis wheel lock to my new caravan. Helpful advice and prompt delivery of new receiver bolt at reasonable price. Have also supplied spare keys. A contrast with Milenco who have been slow and expensive. I still await spare key ordered weeks ago at double the cost charged by Purple Line. I asked for advice about a wheel lock at the same time. I have heard nothing from them.

"fantastic customer service"

i purchased a purple line nemisis ultra about 4 years ago and fitted to my caravan no problem i then bought a newer caravan this month and when i went to fit the lock needed the longer stud adaptor which came with the kit but couldnt get the lock to lock in i spoke to Duncan at Purple Line and sent back the problem stud as they requested and 2 days later new stud arrived and fitted on the caravan and locked no problem can only thank them and even though i bought the product 4 years ago they still went above and beyond to help me out and let my continue using my Nemisis Ultrs

"Excellent products"

I have recently purchased the caravan twin wheel lock. It is easy to fit and use. It goes with the other excellent products I use, the Saracin hitch lock and corner steady locks.

"Out of this world after-sales service"

Out of this world after-sales service!
Having purchased a new controller and handset over a year ago, for our caravan mover, we started experiencing problems with one of the buttons on the handset. I mentioned this through the on-line info/help line and Purple Line came straight back with a suggestion to solve the problem which worked first time! Saved me a whole lot of time, agro and cost. Well done Purple Line.