"Excellent service from the Customer…"

Excellent service from the Customer care dept in helping me locate the part I needed to fix the shower thank you Nicola and danellie

"Best product and great customer service."

Purchased a a Methven Aio shower head a few years ago - totally transformed my shower!! Not only does it look good but it’s by far the best shower head I’ve ever used and I certainly wouldn’t go back to anything else.

Recently it developed a fault and started leaking so I contacted Customer services was advised someone would contact me back within 48hrs and they did - Phoebe was great addressed the issues straight away and a replacement was sent out. Received a couple of days later and back to having a great shower again.

I can’t praise this company enough, not only are there products amazing but the customer service is too!!! Thank you.

"I had a problem"

I had a problem. Spare parts were provided, free of charge under warranty. I was supported throughout the whole process by the after sales team. The shower is now good as new. Would l purchase another Methven shower. Absolutely YES

"Beware Guarantee Is Not Honoured Taps leaked"

Taps leaked, trusted plumber looked at them, showed me where the o ring /cartridge had failed, poor manufacturing. Returned to Methven as under guarantee, chased, chased again two months later said not covered by guarantee due to limescale build up at the point where the leak was. Of course there would be, because the o ring / cartridge had failed! Asked for taps to be returned in order to pursue refund from retailer, taps never returned, may be lost!

"Great people"

Phoebe represents what customer service is about.
Prompt, professional and proactive.
I had an issue with my tap and after one phone call, she’d emailed and got a solution which was acceptable by me.

"The parts that I ordered we simple to…"

The parts that I ordered we simple to find on the website and sent to me very quickly. So very pleased. Thank you.

"Thank you for the prompt service"

thank you for the prompt service

"Really helpful in sending the right…"

Really helpful in sending the right spares that I required in very quick time, most appreciated.

The good news is that all is now well!

"Great Customer Service."

The customer service team were extremely helpful and professional. They resolved the issues very quickly and the parts arrived within a couple of days.

"Customer service as it should be!"

I've dealt with Methven's customer services twice. Both times they were polite, very helpful, and prompt in sorting anything out.
I never felt I was talking to the usual hired person in an office thousands of miles away, but instead someone who genuinely cared about their business, and their customers.
Well done, Methven, this is customer service as it should be!