"Short Lived Chillers"

It's expensive to keep replacing the entire chilling unit every 5-6 years, at 50% of the cost of the entire cooler. It would be nice if the chillers lasted longer or could be repaired - not junked each time. I'm on my third chiller!

"So close!"

Very glad to have a new cooling unit in my wine cellar, but I really wish it had come with a user's manual. Without such, I had to get online and do some digging to find the information I needed to set things up. No reason why for $1300 I couldn't get a manual.

"I had my wine cooler go on the fritz a…"

I had my wine cooler go on the fritz a few weeks ago. After 15 years, I guess it was due for some love. So, I got on their website, started chatting with a specialist. Diagnosed my issue, ordered the parts necessary and when they arrived I installed them and whalla, it worked again! However, the parts, Overheat and relay, I thought were a bit pricy at $75. The picture diagram of how to install them was suspect at best. The YouTube video was of another VinoTemp cooler, but I'm mechanically inclined enough that I was able to figure it out. What I'm glad about is that there is online help (Thank you VinoTemp Technician) and they had the parts, and I was able to repair it rather than search for a new one that would fit my budget and the space! I'm still happy about this situation and glad they still carry parts for a 15-year-old appliance!

"Jarod,Jacob and Richard were amazing"

Jarod,Jacob and Richard were amazing, thank you for everything. TAMMY

"Thank you to Vinotemp's support staff"

Thank you to Vinotemp's support staff, specifically Richard, for troubleshooting my 2006 Vinotemp storage unit (15 years old), sending me a new control plan, and empowering me to fix the problem! Everything is working and my 28 bottles are nice and cool. I really appreciate that Vinotemp continues to make parts to fix older units and that the units were designed with the ability to swap out parts and keep the older units running. I am very happy with the product and the support. Thank you again!

"DON'T WASTE YOUR MONEY"

Hands down worst Dishwasher I've ever had. It clogs SUPER easy, so you pretty much have to wash your dishes completely before you put them in this machine. We cleaned the drain often, as suggested in the manual, and made sure that dishes were completely food free before we loaded. Didn't matter. The drain pump went out within a few months of standard use - its just 2 people who live at my house, so the workload was quite minimal. The real ordeal came when I was trying to get the manufacturer to honor its warranty. When the drain pump went out, I called Vinotemp. They told me at the time that the standard process was to have a service tech come out to see if they could fix the issue first. After EIGHT WEEKS of no functioning dishwasher & Vinotemp giving me the run around, they say "we'll just send a new machine." The day before this new machine is supposed to arrive, I get a text from a 'service provider,' giving me dates that they can come out and see if they can fix the machine. I immediately call the Rep I've been dealing with & say, "wait a sec., I'm supposed to get a new machine." He THEN explains that his managers didn't like the idea of giving me a new machine without a tech coming out & that instead of a new machine, I'm going to have to go through the process of getting a service tech to come out to see if they can fix the issue. So, the tech is now supposed to come out next week (WEEK 9 of no functioning dishwasher). And I know how this is going to go - they are going to "fix" the machine, its going to break again in a few weeks, then I'm going to have to go through this process all over again.

Don't. just don't. If you're just looking to burn $1200, I'll give you my address & you can send me a check.

"Fantastic technician from Vinotemp Saved the Day with the Repair of my Vinotemp Wine Cooler!"

My wonderful Vinotemp VT-60 stopped cooling so I contacted Vinotemp tech department to see if they could help me and I reached Jacob Altergott. He went above and beyond the call of duty and I am so happy that I found him.

He communicated clearly and kindly, "diagnosed" the problem based upon some tests that he asked me to do. Then he identified the part I would need and some potential companies that could help with the repair.

I ordered the part and, when it came, I asked Jacob if he might give me some guidance on trying to install it myself. He was wonderful and sent me links with photos and even said that, if I got stuck, he would be available to help.

Every question I asked, he responded to in a timely way. He supported me through:
-- figuring out what might be wrong
-- ordering the correct part
-- communicating with the company that might be doing the repair
-- providing me with instructions on how to do it.
-- responding to all of my questions/worries

The final result was that, in less than 5 minutes, a handy friend and I had the part replaced and my wonderful Vinotemp working again!

This is the kind of CUSTOMER SERVICE that I hope for when I make a purchase from a reputable company. Based upon the support that I received from Jacob (over a period of 3+ weeks), I would not hesitate to do business with this company again and recommend them to friends.

BTW, I have loved my Vinotemp so having it work again is super wonderful and none of my wines went "bad". LOL

Thank you Jacob and Vinotemp! Good hiring job Vinotemp!!!

"Great unit"

Great unit. Set up was easy. Keeps a constant temperature.

"Taking advantage of the people"

I purchased the parts from this company being done everything is electronica nowadays the young woman that I spoke to on the phone just told me to sign on a direct line now yes I am at fault for not reading everything but she told me that the only way I could put the order was by signing now of course I got the wrong part and they’re telling me that unless I get something else I cannot get a refund so I’m stuck with a 300 and some dollars worth of nothing I believe this is not right taking advantage especially someone like myself that is a senior citizen be aware

"COMMANDES TRES SIMPLE ET RAPIDE"

COMMANDES TRES SIMPLE ET RAPIDE